IT Field Service Engineer

Defence iQ; Tockington; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a proactive IT Support Engineer to enhance their dynamic team in Bristol. This hybrid role offers the chance to deliver exceptional IT services, ensuring technology runs smoothly for users. You'll provide both remote and in-person support, troubleshoot hardware and software issues, and maintain network infrastructure. If you have a customer-first attitude and a collaborative mindset, this position is perfect for you. Join a team where your contributions will have a real impact and help shape the future of IT support.

Qualifications

• Solid experience in Windows OS and Microsoft Active Directory.
• Hands-on experience with Office 365 administration.

Responsibilities

• Providing remote and in-person 1st and 2nd line support.
• Diagnosing and resolving hardware/software issues.

Skills

Windows OS

Microsoft Active Directory

Office 365 administration

Customer service

Technical support

Communication skills

Job description

IT Support Engineer | Bristol | Hybrid (3 Days On-Site)

Are you passionate about delivering outstanding IT support and ready to take the next step in your tech career?

We're on the lookout for a proactive IT Support Engineer to join the team in Bristol. This hybrid role (3 days on-site per week) is a fantastic opportunity to support a dynamic business by providing top-notch IT services and ensuring technology runs smoothly for our users.

What You'll Be Doing

• Providing remote and in-person 1st and 2nd line support via our Service Desk
• Diagnosing and resolving hardware/software issues and application problems
• Installing and configuring IT hardware and software
• Supporting network infrastructure, Wi-Fi, backups, and an element of server management
• Maintaining asset registers and technical documentation
• Investigating security alerts and ensuring compliance with IT policies
• Delivering outstanding customer service and support to end users
  
  

What We're Looking For

• Solid experience with Windows OS and Microsoft Active Directory
• Hands-on experience with Office 365 administration
• Proven track record in technical support within a business or service desk setting
• A customer-first attitude and strong communication skills
• A collaborative mindset with the drive to continuously improve
  
  

Location: Bristol - 3 days a week on-site

Type: Full-time | Permanent | Hybrid

If you're ready to be part of a collaborative IT team where your skills will make a real impact, we'd love to hear from you.