Digital Workplace Manager (18 Month FTC) – Kent Fire and Rescue Service

National Fire Chiefs Council Limited.; England; Remote; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Local Government Pension Scheme (LGPS)

Enhanced annual leave

Blue Light Card

CSSC Card

Employee Assistance Programme (EAP)

Family friendly policies

Gym facilities access

Free parking

Job summary

The Kent Fire and Rescue Service is seeking a Digital Workplace Manager on an 18-month fixed-term contract to lead IT’s Digital Workplace services. You’ll own the roadmap, manage performance, and drive adoption of modern workplace technologies including EUC, Microsoft 365, SharePoint and workplace AI.

Reporting to the Head of IT, you’ll align supplier partnerships, risk management and lifecycle planning with organisational priorities while delivering measurable improvements in efficiency and

Qualifications

• Degree or equivalent experience in a relevant discipline.
• Qualifications in Microsoft 365, EUC Management and Artificial Intelligence – Desirable.
• Knowledge of digital workplace strategies, service ownership, continual improvement and modern end user computing and workplace technology.
• Demonstrable experience in leading or managing digital workplace, EUC or workplace technology services.
• Developed and managed technology roadmaps and improvement plans.
• Managed or overseen Microsoft 365 and modern workplace technologies.
• Delivered cross-functional technology improvements involving multiple technical teams.
• Led or supported the adoption of new digital technology and associated user capability requirements.
• Led a Digital workplace transformation or modernisation programme – Desirable.
• Led or supported the introduction and adoption of workplace AI, including Microsoft Copilot or equivalent technologies – Desirable.
• Experience working within a complex, regulated or public-sector environment – Desirable.

Responsibilities

• Own the Digital Workplace services, including service quality, performance, lifecycle and continual improvement.
• Develop and maintain the Digital Workplace strategy, roadmap and prioritised service backlog.
• Lead and align the EUC, SharePoint and IT Training capabilities to agreed service priorities and outcomes.
• Lead the adoption of workplace AI, including Microsoft Copilot and other approved general-purpose AI capabilities.
• Ensure new and changed workplace technologies are secure, supportable, operationally ready and effectively adopted.
• Manage workplace technology products, suppliers, licensing, risks, dependencies and lifecycle.
• Work with Business Analysis, Cyber Security, Service Delivery and wider IT to ensure Digital Workplace initiatives are aligned, governed and deliver measurable organisational value.

Skills

EUC management

Microsoft 365

AI in workplace

Digital workplace

Education

Degree or equivalent

Tools

Microsoft 365

Job description

Digital Workplace Manager (18 Month FTC) – Kent Fire and Rescue Service

The Digital Workplace Manager will own and lead IT’s Digital Workplace services, ensuring that colleagues have secure, reliable, effective and increasingly intelligent technology to support the way they work. They will have end-to-end accountability for the roadmap, performance, service quality, lifecycle and continual improvement of Digital Workplace services. This includes End User Computing (such as laptops, desktops, phones, AV), Microsoft 365 and SharePoint, collaboration and productivity technologies, workplace AI and the development of colleague digital capability through IT training.

Reporting to the Head of IT, the Digital Workplace Manager provides service-level direction to the technical capabilities delivered through the EUC Manager and M365 / SharePoint Manager, while also providing direction for the IT Training Team.

You will operate in an environment where a significant proportion of workplace technology is commercial, cloud-based and continually evolving, therefore a focus on making effective use of existing capabilities, simplifying the technology estate, improving adoption, reducing unnecessary effort, managing lifecycle and introducing new capability where it provides clear benefit.

What you’ll do

• Own the Digital Workplace services, including service quality, performance, lifecycle and continual improvement.
• Develop and maintain the Digital Workplace strategy, roadmap and prioritised service backlog.
• Lead and align the EUC, SharePoint and IT Training capabilities to agreed service priorities and outcomes.
• Lead the adoption of workplace AI, including Microsoft Copilot and other approved general-purpose AI capabilities. Identify and deliver improvements to employee technology experience, productivity, usability and digital capability
• Ensure new and changed workplace technologies are secure, supportable, operationally ready and effectively adopted.
• Manage workplace technology products, suppliers, licensing, risks, dependencies and lifecycle.
• Work with Business Analysis, Cyber Security, Service Delivery and wider IT to ensure Digital Workplace initiatives are aligned, governed and deliver measurable organisational value.

What you’ll bring

• Degree or equivalent experience in a relevant discipline
• Qualifications in Microsoft 365, EUC Management and Artificial Intelligence – Desirable
• Knowledge of digital workplace strategies, service ownership, continual improvement and modern end user computing and workplace technology
• Demonstrable experience in:
  • leading or managing digital workplace, EUC or workplace technology services.
  • Developed and managed technology roadmaps and improvement plans
  • Managed or overseen Microsoft 365 and modern workplace technologies
  • Delivered cross-functional technology improvements involving multiple technical teams
  • Led or supported the adoption of new digital technology and associated user capability requirements
• Led a Digital workplace transformation or modernisation programme – Desirable
• Led or supported the introduction and adoption of workplace AI, including Microsoft Copilot or equivalent technologies – Desirable
• Experience working within a complex, regulated or public-sector environment. – Desirable
• Automatic membership of the Local Government Pension Scheme
• Enhanced Annual Leave entitlement
• Annual Salary increase – Increase of 1 scale point per year within Grade to the top of the Grade.
• Blue Light Card discount scheme supported by a number of high street retailers
• CSSC Card – Discount provider for civil servants and public sector workers
• Employee Assistance Programme (EAP) – Confidential support service designed to help manage personal or work-related issues that may affect health, wellbeing, or job performance.
• A range of family friendly policies promoting work-life balance
• Free to join internal clubs and colleague forums
• Access to health and wellbeing services and advice
• Access to Gym Facilities
• Free parking
• Above all you’ll become part of a service that is committed to the safety of our community

Contract type: Full Time