Digital Workplace Manager

Kent Fire & Rescue Service; Maidstone; Hybrid; GBP 58,000 - 67,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Enhanced Annual Leave

Blue Light Card

Job summary

Kent Fire and Rescue Service is seeking a Digital Workplace Manager to own IT's Digital Workplace services, ensuring secure, reliable and increasingly intelligent technology to support how colleagues work. You will own the roadmap, performance, service quality, lifecycle and continual improvement of Digital Workplace services.

Reporting to the Head of IT, you will align EUC, Microsoft 365/SharePoint and IT Training, drive AI adoption (Copilot) and manage suppliers, licensing, risks and lifecycle

Qualifications

• Degree or equivalent experience in a relevant discipline.
• Qualifications in Microsoft 365, EUC Management and Artificial Intelligence are desirable.
• Knowledge of digital workplace strategies, service ownership and modern end user computing.

Responsibilities

• Own the Digital Workplace services, including service quality, performance, lifecycle and continual improvement.
• Develop and maintain the Digital Workplace strategy, roadmap and prioritised service backlog.
• Lead EUC, SharePoint and IT Training to aligned outcomes.
• Drive adoption of workplace AI, including Microsoft Copilot, and improve employee experience.

Skills

EUC Management

Microsoft 365

SharePoint

AI / Workplace AI

Roadmaps & Improvement

Cross-functional leadership

Security awareness

Education

Degree or equivalent in a relevant discipline

Tools

Microsoft 365

SharePoint

Job description

The Digital Workplace Manager will own and lead IT's Digital Workplace services, ensuring that colleagues have secure, reliable, effective and increasingly intelligent technology to support the way they work. They will have end-to-end accountability for the roadmap, performance, service quality, lifecycle and continual improvement of Digital Workplace services. This includes End User Computing (such as laptops, desktops, phones, AV), Microsoft 365 and SharePoint, collaboration and productivity technologies, workplace AI and the development of colleague digital capability through IT training. Reporting to the Head of IT, the Digital Workplace Manager provides service-level direction to the technical capabilities delivered through the EUC Manager and M365 / SharePoint Manager, while also providing direction for the IT Training Team. You will operate in an environment where a significant proportion of workplace technology is commercial, cloud-based and continually evolving, therefore a focus on making effective use of existing capabilities, simplifying the technology estate, improving adoption, reducing unnecessary effort, managing lifecycle and introducing new capability where it provides clear benefit.

• Own the Digital Workplace services, including service quality, performance, lifecycle and continual improvement.
• Develop and maintain the Digital Workplace strategy, roadmap and prioritised service backlog.
• Lead and align the EUC, SharePoint and IT Training capabilities to agreed service priorities and outcomes.
• Lead the adoption of workplace AI, including Microsoft Copilot and other approved general-purpose AI capabilities. Identify and deliver improvements to employee technology experience, productivity, usability and digital capability
• Ensure new and changed workplace technologies are secure, supportable, operationally ready and effectively adopted.
• Manage workplace technology products, suppliers, licensing, risks, dependencies and lifecycle.
• Work with Business Analysis, Cyber Security, Service Delivery and wider IT to ensure Digital Workplace initiatives are aligned, governed and deliver measurable organisational value.
• Degree or equivalent experience in a relevant discipline
• Qualifications in Microsoft 365, EUC Management and Artificial Intelligence - Desirable
• Knowledge of digital workplace strategies, service ownership, continual improvement and modern end user computing and workplace technology
• Demonstrable experience in:
• leading or managing digital workplace, EUC or workplace technology services.
• Developed and managed technology roadmaps and improvement plans
• Managed or overseen Microsoft 365 and modern workplace technologies
• Delivered cross-functional technology improvements involving multiple technical teams
• Led or supported the adoption of new digital technology and associated user capability requirements
• Led a Digital workplace transformation or modernisation programme - Desirable
• Led or supported the introduction and adoption of workplace AI, including Microsoft Copilot or equivalent technologies - Desirable
• Experience working within a complex, regulated or public-sector environment. - Desirable

Inclusion is at the heart of everything we do. We know that great minds don't think alike, so we rely on diverse thoughts, feelings, beliefs, and backgrounds to create the best working environment that we can possibly offer.

Kent Fire and Rescue Service, its employees, and volunteers are committed to safeguarding, protecting, and supporting children, young people, and adults at risk. As part of our safer recruitment process, we will undertake pre-employment checks to verify your suitability for the role. These checks will include your references and a standard or enhanced Disclosure and Barring Service (DBS) check. Enhanced DBS check with barred lists are carried out for roles with direct and unsupervised access to children, young people, and adults at risk. Risk assessments will be undertaken on any disclosures identified as part of the pre-employment checks. As a Public Sector organisation with added responsibilities under the Equality Act, 2010 the candidate must demonstrate an understanding of what is meant by Equality, Diversity, and Inclusion and how this fits in with their everyday work.

Location: Service Headquarters, Tovil, Maidstone, ME15 6XB - Hybrid working with minimum 3 days per week in the office Hours: Full Time - 37 Hours per Week, Pension: Automatic membership of the Local Government Pension Scheme - career average pension scheme with 16.5% employer contribution Holidays: In addition to bank/ public holidays you will receive 32 days holiday Base Salary: £58,439 - £66,686 per annum depending on experience Reference: R001081

Being a part of Kent Fire and Rescue Service Everyone is unique. Everyone has value. Everyone helps to make Kent Fire and Rescue Service (KFRS) a great place to work. We are one team. Together with our customers we are creating a safer future for Kent and Medway. Our vision is for a connected, resilient and intelligence-led service: one that understands risk earlier, makes confident decisions and equips our people to deliver outstanding outcomes for our customers.

We are looking for talented, purposeful people who can connect strategy with delivery, bring clarity to complexity and build trusted relationships across the service.

• Automatic membership of the Local Government Pension Scheme
• Enhanced Annual Leave entitlement
• Annual Salary increase - Increase of 1 scale point per year within Grade to the top of the Grade.
• Blue Light Card discount scheme supported by a number of high street retailers
• CSSC Card - Discount provider for civil servants and public sector workers
• Employee Assistance Programme (EAP) - Confidential support service designed to help manage personal or work-related issues that may affect health, wellbeing, or job performance.
• A range of family friendly policies promoting work-life balance
• Free to join internal clubs and colleague forums
• Access to health and wellbeing services and advice
• Access to Gym Facilities
• Free parking
• Above all you'll become part of a service that is committed to the safety of our community