Digital Workplace Manager

The Methodist Church in Britain; London Borough of Southwark; Hybrid; GBP 55,000 - 72,000; Full time

Benefits offered by this job

LGPS pension

32 days leave

Career progression

Blue Light Card

Employee Assistance Programme

Family-friendly policies

Wellbeing services

Gym & Parking

Job summary

The Kent Fire and Rescue Service is seeking an experienced Head of IT to own the digital workplace services, including EUC, M365 and SharePoint, with responsibility for strategy, roadmap, backlog and continual improvement across end-user computing. The role also leads workplace AI adoption and training teams, ensuring secure, usable solutions across a largely cloud-based estate.

The post is an 18-month fixed-term assignment with hybrid working and three office days a week, offering an

Qualifications

• Degree or equivalent experience in a relevant discipline.
• Experience leading digital workplace or EUC services.
• Experience developing roadmaps and improvement plans.

Responsibilities

• Own Digital Workplace services, including service quality, lifecycle and continual improvement.
• Develop and maintain the Digital Workplace strategy, roadmap and backlog.
• Lead EUC, SharePoint and IT training capabilities to service priorities.
• Lead adoption of workplace AI, including Copilot.
• Improve employee technology experience and productivity.
• Ensure new workplace technologies are secure and adoptable.
• Manage workplace technology products, suppliers and lifecycle.
• Coordinate with IT security, Service Delivery and Business Analysis teams.
• Provide direction to EUC and M365/SharePoint managers and IT Training Team.
• Simplify the technology estate and introduce beneficial capabilities.
• Demonstrate commitment to equality, diversity and inclusion.

Skills

Digital workplace management

EUC management

Microsoft 365

Education

Degree or equivalent

Tools

SharePoint

Job description

This 18-month fixed-term post sits within Kent Fire and Rescue Service's IT function, reporting to the Head of IT. The postholder owns the digital workplace services, covering service quality, roadmap, lifecycle and continual improvement across end-user computing, Microsoft 365 and SharePoint. The role also leads workplace AI adoption, including Microsoft Copilot, and directs the EUC, SharePoint and IT training teams. Hybrid working applies, with three office days a week, and the focus is simplifying a largely cloud-based estate.

What the job involves

• Own Digital Workplace services, including service quality, performance, lifecycle and continual improvement
• Develop and maintain the Digital Workplace strategy, roadmap and prioritised service backlog
• Lead and align the EUC, SharePoint and IT training capabilities to agreed service priorities and outcomes
• Lead adoption of workplace AI, including Microsoft Copilot and other approved general-purpose AI
• Improve employee technology experience, productivity, usability and digital capability
• Ensure new and changed workplace technologies are secure, supportable, operationally ready and adopted
• Manage workplace technology products, suppliers, licensing, risks, dependencies and lifecycle
• Work with Business Analysis, Cyber Security, Service Delivery and wider IT to align and govern initiatives
• Give service-level direction to the EUC and M365/SharePoint managers and direction to the IT Training Team
• Simplify the technology estate, reduce unnecessary effort and introduce new capability where it gives clear benefit
• Demonstrate an understanding of equality, diversity and inclusion in everyday work

Qualifications

• Degree or equivalent experience in a relevant discipline

Experience

• Leading or managing digital workplace, EUC or workplace technology services
• Developing and managing technology roadmaps and improvement plans
• Managing or overseeing Microsoft 365 and modern workplace technologies
• Delivering cross-functional technology improvements involving multiple technical teams
• Leading or supporting adoption of new digital technology and associated user capability requirements

Skills & knowledge

• Knowledge of digital workplace strategies, service ownership, continual improvement and modern EUC and workplace technology

Checks & eligibility

• Standard or enhanced DBS check
• Satisfactory references

Nice to have

• Qualifications in Microsoft 365, EUC management and artificial intelligence
• Leading a digital workplace transformation or modernisation programme
• Leading or supporting introduction and adoption of workplace AI, including Microsoft Copilot or equivalent
• Experience of a complex, regulated or public-sector environment

What’s offered

• Automatic membership of the Local Government Pension Scheme, career average, with 16.5% employer contribution
• 32 days annual leave in addition to bank and public holidays
• Annual increase of one scale point within grade up to the top of the grade
• Blue Light Card and CSSC discount schemes
• Employee Assistance Programme
• Family friendly policies promoting work-life balance
• Health and wellbeing services and advice
• Access to gym facilities and free parking