Digital Workplace Analyst: Path to Engineering & Automation

Laing O'Rourke; Worcester Park Estate; Remote; GBP 40,000 - 60,000; Full time

Job summary

Laing O'Rourke is seeking a Digital Workplace Analyst to help maintain and develop our workplace technology services alongside Digital Workplace Engineers. You will investigate incidents, analyze service data, and contribute to practical improvements while learning through guided technical work.

The role offers a development path toward a Digital Workplace Engineer career within a supportive team, with opportunities to research new ideas and improve automation in a large international business.

Qualifications

• Experience in IT support, operations, or service management.
• Knowledge of endpoint devices and productivity tools.
• Familiarity with Microsoft 365 services.
• Ability to investigate issues and document findings.
• Strong communication and collaboration skills.

Responsibilities

• Investigate incidents and identify permanent resolutions.
• Assist design, build, test, and deploy workplace tech.
• Create test plans and document results.
• Analyse service data to drive improvements.
• Collaborate with IT teams and suppliers.

Skills

IT support experience

Endpoint devices knowledge

Microsoft 365 familiarity

Data analysis of operations

Incident/Problem knowledge

Communication skills

Continuous improvement mindset

Education

IT qualification or equivalent practical experience

Tools

Microsoft Intune

Configuration Manager

Windows Autopilot

PowerShell

Job description

Laing O'Rourke is seeking a Digital Workplace Analyst to help maintain and develop our workplace technology services alongside Digital Workplace Engineers. You will investigate incidents, analyze service data, and contribute to practical improvements while learning through guided technical work.

The role offers a development path toward a Digital Workplace Engineer career within a supportive team, with opportunities to research new ideas and improve automation in a large international business.