Digital Workplace Analyst

Laing O'Rourke; Worcester Park Estate; Remote; GBP 40,000 - 60,000; Full time

Job summary

Laing O'Rourke is seeking a Digital Workplace Analyst to help maintain and develop our workplace technology services alongside Digital Workplace Engineers. You will investigate incidents, analyze service data, and contribute to practical improvements while learning through guided technical work.

The role offers a development path toward a Digital Workplace Engineer career within a supportive team, with opportunities to research new ideas and improve automation in a large international business.

Qualifications

• Experience in IT support, operations, or service management.
• Knowledge of endpoint devices and productivity tools.
• Familiarity with Microsoft 365 services.
• Ability to investigate issues and document findings.
• Strong communication and collaboration skills.

Responsibilities

• Investigate incidents and identify permanent resolutions.
• Assist design, build, test, and deploy workplace tech.
• Create test plans and document results.
• Analyse service data to drive improvements.
• Collaborate with IT teams and suppliers.

Skills

IT support experience

Endpoint devices knowledge

Microsoft 365 familiarity

Data analysis of operations

Incident/Problem knowledge

Communication skills

Continuous improvement mindset

Education

IT qualification or equivalent practical experience

Tools

Microsoft Intune

Configuration Manager

Windows Autopilot

PowerShell

Job description

Digital Workplace Engineer

Are you interested in workplace technology and keen to develop your technical skills in a supportive engineering environment?

We are looking for a curious and practical Digital Workplace Analyst to help improve the technology services and platforms our people use every day. This is a development opportunity for someone with experience in an IT environment who would like to build deeper expertise and progress towards a digital workplace engineering role.

Laing O'Rourke's IT function has renewed its strategy to support the company's ambition to transform the construction industry, making it more sustainable, more productive, and fit for the future.

Technology has a critical role to play in achieving this ambition. Our focus is on applying digital capability in ways that genuinely matter, shaping how complex projects are delivered, how decisions are made, and how innovation improves outcomes for people, communities, and the environment.

Our mission is clear: to create a modern and resilient technology environment where trusted data informs every decision, AI enhances every process, and digital capability enables the organisation to operate with greater scale and productivity.

To deliver this, we are building a different kind of IT function, one that is trusted by the business, forward looking in its thinking, and deeply connected to operational outcomes. We are looking for individuals who are curious, thoughtful, and motivated by contributing to work that has real industry impact.

Therole

You will work alongside Digital Workplace Engineers to maintain, improve and develop our workplace technology services.

Combining structured analysis with hands-on technical activity, you will investigate incidents and service data, identify recurring issues and contribute to practical improvements. You will also help research, test and introduce new ideas, technology and automation.

The role provides opportunities to learn through guided technical work, formal development and increasing responsibility for defined services and activities.

Key responsibilities

• Investigate incidents, recurring faults and problem records to identify patterns and opportunities for permanent resolution.
• Use service data and technical evidence to support troubleshooting, decision-making and continuous improvement.
• Assist engineers with the design, build, testing, deployment and documentation of workplace technologies.
• Research digital workplace developments and help turn ideas into proposals, trials or proofs of concept.
• Create and carry out structured test plans, recording results, risks and defects clearly.
• Identify opportunities to improve or automate processes under engineering guidance.
• Contribute to incident, problem, change and knowledge management activities.
• Produce clear technical procedures, investigation records and support guidance.
• Collaborate with IT teams, suppliers and colleagues to understand requirements and communicate findings.
• Develop your technical capability through practical work, learning and knowledge sharing.

Essential requirements

• Experience in an IT support, operations, service management, endpoint or digital workplace environment.
• A relevant IT qualification or equivalent practical experience.
• Working knowledge of endpoint devices, operating systems, collaboration tools or productivity technology within a corporate environment.
• Familiarity with Microsoft 365 services and endpoint management concepts.
• A methodical approach to investigating technical issues and documenting findings.
• Ability to work with operational data, recognise trends and present clear analysis.
• Understanding of incident, problem, change and knowledge management principles.
• Awareness of security, compliance and risk considerations when supporting technology services.
• Ability to produce clear technical procedures, test evidence and support documentation.
• Clear communication skills and the ability to work effectively with colleagues, technical teams and suppliers.
• A genuine interest in workplace technology, problem-solving and continuous improvement.

Desirable requirements

• Experience with Microsoft Intune, Configuration Manager, Windows Autopilot or Windows servicing.
• Exposure to PowerShell, workflow automation or other scripting tools.
• Experience using reporting tools or languages to analyse operational data.
• Practical experience of working within an IT service management environment.
• ITIL Foundation v3 or v4 certification, or an interest in working towards it.
• Relevant Microsoft or other technical certifications.

What makes this role compelling

This is an opportunity to develop towards a digital workplace engineering career while contributing to technology services that support a complex international business.

You will gain practical experience across workplace platforms, testing, service improvement, automation and technical investigation. You will be supported by experienced engineers, encouraged to contribute ideas and given increasing responsibility as your capability develops.

About Laing O'Rourke

Laing O'Rourke is an international engineering and construction business known for pushing boundaries in digital engineering, modern methods of construction and sustainable delivery. With more than 150 years of heritage, we are committed to creating environments in which diverse teams can excel and thrive.

Accessibility & Inclusion

We are proud to be part of the Disability Confident scheme. If you meet the essential criteria and would like to be considered through our Offer an Interview scheme, please let us know. We're also happy to provide reasonable adjustments throughout the recruitment process.

If you require an alternative format of this advert or need support during the application, please contact: [e-mail]

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