Digital Transformation Manager

Veolia | UK; Greater London; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Access to our company pension scheme

Discounts on groceries and retailers

Health resources and 24/7 virtual GP

Job summary

Veolia UK in City of London is seeking a Digital Transformation Manager to reduce administrative workload by automating back-office processes and elevating data quality to meet client needs.

You will own and deliver product roadmaps with the central operations team, work with operational colleagues to turn data into actionable insights, and apply the latest technology to drive efficiency and digitise services on a hybrid schedule.

Qualifications

• Proven experience in operational or analytical management supporting business change.
• Strong data skills and use of Excel/Google Sheets.
• Excellent communication and relationship management; able to explain complex data clearly.
• High problem-solving ability and independence.

Responsibilities

• Own and rethink back office processes to remove unnecessary paper processes and support national project rollouts.
• Deliver product roadmaps with the support of the central operational systems team.
• Work closely with operational teams to ensure data and reporting are used to improve efficiency and performance.
• Use latest technology to optimise efficiency and drive improvements through smarter use of existing systems or new technology.
• Develop and implement technology to drive digitisation of services and automate processes as much as possible.
• Support the implementation of our digital training strategy to deliver operational end-user training.
• Support our teams with service changes, driving efficiency through routing improvements using GIS technology.
• Manipulate large datasets to perform service analysis as part of work on our operational systems.

Skills

Operational management

Analytical thinking

Problem solving

Communication

Relationship management

Data skills

Tools

Excel/Google Sheets

Job description

Salary: £36,000 plus bonus, enhanced pension and Veolia benefits

Hours: 40 hours per week

Location: City of London with hybrid working

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

As a Digital Transformation Manager, you'll work across your Customer Sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system.

You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements.

What you'll be doing:

• You will own and rethink back office processes to remove unnecessary paper processes and activity and support national project rollouts.
• Deliver product roadmaps with the support of the central operational systems team.
• Work closely with operational teams to ensure that data and reporting are effectively used to improve the efficiency and performance of the services.
• Using the latest advances in technology you will optimise efficiency and drive improvements through smarter use of existing systems or innovative application of new technology.
• Develop and implement technology to drive the digitisation of our services, helping to remove paper-based processes and automate processes as much as possible.
• Support the implementation of our digital training strategy to deliver operational end-user training.
• Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist.
• Manipulate large datasets to perform service analysis and as part of work on our operational systems.

What we are looking for:

• Proven experience in operational or analytical management supporting business change.
• You will have a high problem-solving ability, and be able to work independently.
• Solid relationship management and excellent communication skills, to provide information confidently and enable the end-user to understand complex data analysis. (The ability to make the complex simple for end users).
• Strong data skills and use of Excel/Google Sheets.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.