Digital Transformation Officer

Veolia; Greater London; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual performance bonus

Car allowance

25 days annual leave

Company pension scheme

Discounts on groceries and retailers

Health, mental and financial wellbeing

Volunteer day

Training and development opportunities

Employee financial wellbeing support

Job summary

Veolia in the South East is seeking a Digital Transformation Officer to optimise data use, improve reporting and streamline back-office processes. You will help remove paper-based tasks and support project rollout and innovative tech solutions.

You will collaborate with operational teams, maintain high-quality data, and work with product teams to boost efficiency while delivering end-user training. The role reports to the Digital Transformation Manager and aligns with Veolia’s broader

Qualifications

• Proven experience in an operational management or analytical role supporting business change.
• Exceptional problem-solving skills.
• Strong relationship management and communication skills to explain complex data analysis to end-users.
• Positive, proactive and forward-thinking attitude with pragmatic user/environment focus.
• A degree in a relevant field is preferred.
• Practical understanding of Power BI, Excel, SQL, and Google Workspace.

Responsibilities

• Collaborate with operational teams to ensure data and reporting enhance service efficiency and performance.
• Own operational data, maintaining it to high standards of accuracy and real-time availability.
• Leverage technology and work with product teams to improve efficiency through smarter use of systems.
• Support creation and delivery of the digital training strategy and end-user training.
• Take guidance from the Digital Transformation Manager, Contract Managers and central data team to deliver data-driven service management.
• Collaborate with the national transformation team to align with the digital strategy.
• Ensure frontline managers can use Management Information for better decisions by capturing reporting requirements and implementing changes.
• Assist in creating and delivering product roadmaps with central product teams.

Job description

Digital Transformation Officer
Salary - 31,000 plus bonus, car allowance and other benefits.
Location - South East Region
Hours - 40 hours per week, Monday to Friday 8am to 4:30pm
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life

• Eligible for Annual Performance Bonus
• Eligible for Car Allowance
• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential
• Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards.

What you'll be doing:
You will support the South East Digital Treatment team to help optimise use of data, improve reporting and rethink back office processes. You will remove unnecessary paper processes and administrative resources and support project rollouts and development of innovative technology solutions. In this role you will:

• Collaborate closely with operational teams to ensure data and reporting are effectively used to enhance service efficiency and performance.
• Take ownership of operational data, maintaining it to the highest standard of accuracy, currency, and real-time availability.
• Leverage the latest technology and collaborate with our product departments to optimise efficiency and drive improvements through smarter use of existing systems or innovative application of new technology.
• Support the creation and delivery of our digital training strategy and deliver operational end-user training.
• Take guidance from the Digital Transformation Manager, Contract Managers, and the central data analysis team to deliver a planned data-driven approach to service management.
• Collaborate with the national transformation team to align with the digital transformation strategy for treatment.
• Ensure that operational front-line managers can confidently use Management Information for better business decisions by capturing requirements for reporting and system changes and implementing these through relevant channels
• Support the creation and deliver product roadmaps with the support of the central product teams.

What are we looking for?
To be successful in your application, you will need to possess and evidence the following skills and experience:

• Proven experience working with operational management or an analytical role supporting business change.
• Exceptional problem-solving skills.
• Strong relationship management and communication skills to clearly explain complex data analysis and provide support to a diverse range of end-users, including non-technical users.
• Positive, proactive, and forward-thinking attitude, with a pragmatic approach to user and environmental needs.
• A degree in a relevant field (e.g. math, science, business, information systems, environmental services) is preferred.
• Practical understanding of Power BI, Excel, SQL, and Google Workspace.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.