Digital Transformation Change Lead - User Adoption

Sanderson Government & Defence; City Of London; On-site; GBP 91,000 - 119,000; Full time

Job summary

Sanderson Government & Defence is seeking a skilled Business Change Lead to drive adoption and readiness for a major government digital transformation. You will steer change activities across beta phases, coordinating training, testing, communications and engagement with both private and public stakeholders.

Ideal candidates bring proven change management experience in complex programmes, strong user adoption capabilities, and a track record of delivering upskilling and community engagement to

Qualifications

• Proven experience leading business change within complex transformation or digital delivery programmes.
• Strong understanding of user adoption, business readiness and change management.
• Experience supporting private and public beta phases.
• Experience coordinating user testing, training, communications and stakeholder engagement.
• Ability to develop and deliver upskilling initiatives and build engaged user communities.
• Experience tracking adoption, measuring engagement and identifying opportunities to improve outcomes.
• Excellent communication, facilitation and stakeholder management skills.

Responsibilities

• Lead business change activities to support the successful adoption and implementation of new digital services.
• Develop and deliver user adoption strategies across private and public beta phases.
• Coordinate user testing and gather feedback to inform service improvements.
• Design and deliver training and upskilling activities to prepare users for new processes and technology.
• Develop and implement stakeholder communications and engagement plans.
• Build and nurture user communities, encouraging collaboration, knowledge sharing and continuous improvement.
• Track and measure user adoption, engagement and readiness, using insights to identify areas requiring further support.
• Work closely with delivery teams and stakeholders to ensure business change activities align with programme milestones and objectives.
• Support the transition from beta delivery towards wider adoption, ensuring users are equipped and confident to use the service effectively.

Skills

Proven experience leading business

Change management

User adoption

Beta phases coordination

Training & upskilling

Stakeholder engagement

Adoption measurement

Job description

Sanderson Government & Defence is seeking a skilled Business Change Lead to drive adoption and readiness for a major government digital transformation. You will steer change activities across beta phases, coordinating training, testing, communications and engagement with both private and public stakeholders.

Ideal candidates bring proven change management experience in complex programmes, strong user adoption capabilities, and a track record of delivering upskilling and community engagement to