Digital Transformation Change Lead

Primark; Reading; Presencial; GBP 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

Pension

Bonus

Leave: 27 days + holidays

Tax Saver Tickets

Fitness centre

Cafeteria subsidy

Descripción de la vacante

Primark is seeking a Change Manager to plan and deliver end-to-end change for a programme within the Digital Transformation portfolio. You will work with business, technology and cross-functional teams to embed new processes, systems and ways of working that drive digitally enabled outcomes.

You will develop integrated change plans, conduct impact assessments and guide stakeholders through adoption, training and go-live activities, ensuring readiness and benefits realisation across the

Formación

• Degree or equivalent experience required.
• 5+ years in Change Management or Transformation roles.
• Experience delivering change across multiple projects or a medium-sized programme.
• Hands-on experience performing Change Impact Assessments, stakeholder analysis, communications, and training planning.
• Strong understanding of change management frameworks and structured delivery environments (e.g., Agile, Waterfall).
• Experience supporting go-live preparation, hypercare, and BAU transition.
• Experience delivering change within customer-facing, operational or digitally enabled business environments.
• Experience assessing and managing change impacts across end-to-end business processes and cross-functional teams.

Responsabilidades

• Develop and manage integrated change plans for a programme or multiple projects, aligning activity to delivery milestones, dependencies, business readiness needs and relevant portfolio priorities.
• Conduct change impact assessments to identify and manage impacts across processes, technology, roles, capabilities, ways of working and operating models.
• Translate programme and project outcomes into practical business change activity, ensuring impacted teams understand what is changing, why it matters and how new ways of working will be adopted.
• Assess the impact of digital change on customer, colleague and operational experiences, ensuring change interventions support simple, consistent and sustainable adoption.
• Identify, manage and mitigate change-related risks, issues, dependencies and resistance throughout the programme or project lifecycle.
• Contribute to business readiness activity for releases, deployments and phased rollouts, ensuring impacted teams have the knowledge, support, processes and capacity required to adopt the change.
• Support implementation, go-live, transition planning and hypercare, enabling a smooth move to business-as-usual operations.
• Define and track change readiness, adoption and engagement measures, using data and stakeholder insight to identify gaps, refine interventions and support benefits realisation.
• Establish and support change networks to accelerate adoption, gather feedback and embed sustainable ways of working.
• Capture lessons learned, adoption insights and continuous improvement opportunities from programme and project delivery, sharing relevant insight to support broader portfolio learning.
• Map, manage and engage complex stakeholder groups across business, technology and operational teams, ensuring change impacts, risks and readiness requirements are understood and acted upon.
• Partner with business leaders, Portfolio team, Product, Technology, SMEs, Communications, Learning and People & Culture teams to deliver an integrated change experience.
• Design and deliver stakeholder engagement, communications and learning interventions tailored to the needs of impacted audiences and aligned to Portfolio communications approach.
• Drive stakeholder commitment and readiness by building awareness, understanding and engagement across impacted teams.
• Provide clear change status reporting into programme governance and relevant portfolio forums, highlighting readiness, adoption, stakeholder engagement, risks, dependencies and decisions required.
• Contribute to programme governance forums, escalating risks, dependencies and decisions and ensuring appropriate alignment with portfolio governance where required.
• Ensure programme and project level change activity aligns with enterprise change methodologies, governance standards and broader Digital Transformation objectives

Conocimientos

Planning

Stakeholder engagement

Communications

Facilitation

Analytical thinking

Interpersonal skills

Readiness & adoption tracking

Educación

Degree or equivalent experience

Descripción del empleo

Primark is seeking a Change Manager to plan and deliver end-to-end change for a programme within the Digital Transformation portfolio. You will work with business, technology and cross-functional teams to embed new processes, systems and ways of working that drive digitally enabled outcomes.

You will develop integrated change plans, conduct impact assessments and guide stakeholders through adoption, training and go-live activities, ensuring readiness and benefits realisation across the