Digital Systems Support Officer

Hull and East Yorkshire Hospitals NHS Trust; Eppleworth; On-site; GBP 25,000 - 32,000; Full time

Job summary

Hull and East Yorkshire Hospitals NHS Trust is seeking a proactive Systems Support Officer for a 2-year fixed-term appointment within the HDigital Support and Implementation Service. The role focuses on implementing and supporting hospital systems, including Lorenzo EPR, and ensuring users can access systems at the point of care.

You will join the HDigital team and work toward a digitised environment, with training provided for specific systems.

Qualifications

• Experience with hospital information systems, preferably Lorenzo, and/or providing system support is advantageous but training will be provided.
• Excellent organisational and communication skills are required.
• Ability to work independently on user queries and within a team to meet deadlines.

Responsibilities

• Support the development and implementation of current and new hospital systems in the HDigital unit.
• Provide day-to-day support to Trust users and troubleshoot system issues.
• Collaborate with the HDigital Support and Implementation team to ensure timely delivery and user satisfaction.
• Assist with ongoing upgrades and integration of systems including Lorenzo EPR.

Skills

Lorenzo EPR

System support

Communication skills

Teamwork

Job description

A vacancy has arisen for a 2 year, fixed term Systems Support Officer within the HDigital Support and Implementation Service.

The Trust's HDigital Department is responsible for the implementation, development and ongoing management and delivery of the Trust's IM&T Strategy, which aims to transform the organisation towards a 'digitised' environment with the aim to remove the use of paper where possible

This will require the continued support and implementation of a number of new and continually upgraded systems and applications, including the Lorenzo EPR system. The Trust is also currently upgrading its infrastructure to provide enhanced communications technology with a range of mobile devices to ensure the systems that are implemented can be easily and quickly accessed at the patient's bedside and or where-ever the patient is seen. These systems will be used to collect and provide both clinical treatment data and administrative information to benefit the care of our patients.

We are looking for an enthusiastic individual to join our team to help the Trust develop our current and new systems whilst supporting Trust users in their everyday use of the systems. Experience of current hospital systems predominantly Lorenzo and or providing system support would be advantageous but not essential as training will be given.

You should possess excellent organisational and communication skills and be capable of working under your own initiative on identified user queries and possess very good interpersonal skills.

You will work as part of the HDigital Support and Implementation team, and will therefore need to demonstrate the ability to work within a team with shared goals, and be able to meet strict deadlines.

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.