Digital Systems Support Officer

Hull University Teaching Hospitals NHS Trust; Cottingham; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Hull University Teaching Hospitals NHS Trust is seeking a Digital Systems Support Officer for a 2-year fixed-term appointment in the HDigital Support and Implementation Service. The role will focus on implementing and supporting the Lorenzo EPR and other systems, with training provided to develop user proficiency.

The successful candidate will join a collaborative team, coordinating with clinical and administrative colleagues to resolve incidents, perform system upgrades, and ensure reliable

Formación

• Experience of working in a customer service or call handling environment
• Proven experience within software application support, configuration and software upgrades, incident management and issue resolution
• Experience of involvement and implementation of major systems software upgrades
• Experience of fault logging and issues / problem management
• Previous NHS experience in a relevant Healthcare setting
• Proven experience of working within software application role
• Knowledge of Digital Services systems
• Previous experience of fault management and systems upgrades
• Previous experience of working within Projects using Prince2 methodology

Responsabilidades

• Help develop current and new systems while supporting Trust users in their daily use; training will be provided.

Conocimientos

Excellent communication skills

Excellent organisational skills

Excellent analytical skills

Problem solving skills

Team player

Educación

ECDL Advanced level

Herramientas

Lorenzo system

Descripción del empleo

Hull University Teaching Hospitals NHS Trust

Digital Systems Support Officer

The closing date is 24 November 2026

A vacancy has arisen for a 2 year, fixed term Systems Support Officer within the HDigital Support and Implementation Service.

The Trust's HDigital Department is responsible for the implementation, development and ongoing management and delivery of the Trust's IM&T Strategy, which aims to transform the organisation towards a 'digitised' environment with the aim to remove the use of paper where possible

This will require the continued support and implementation of a number of new and continually upgraded systems and applications, including the Lorenzo EPR system. The Trust is also currently upgrading its infrastructure to provide enhanced communications technology with a range of mobile devices to ensure the systems that are implemented can be easily and quickly accessed at the patient's bedside and or where-ever the patient is seen. These systems will be used to collect and provide both clinical treatment data and administrative information to benefit the care of our patients.

Main duties of the job

We are looking for an enthusiastic individual to join our team to help the Trust develop our current and new systems whilst supporting Trust users in their everyday use of the systems. Experience of current hospital systems predominantly Lorenzo and or providing system support would be advantageous but not essential as training will be given.

You should possess excellent organisational and communication skills and be capable of working under your own initiative on identified user queries and possess very good interpersonal skills.

You will work as part of the HDigital Support and Implementation team, and will therefore need to demonstrate the ability to work within a team with shared goals, and be able to meet strict deadlines.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world‑class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Job responsibilities

Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.

Person Specification

Application Completion

• ALL sections of application form fully completed

Education/ Qualifications

• ECDL Advanced level

Knowledge, Training & Experience

• Experience of working in a customer service or call handling environment
• Proven experience within software application support, configuration and software upgrades, incident management and issue resolution
• Experience of involvement and implementation of major systems software upgrades
• Experience of fault logging and issues / problem management
• Previous NHS experience in a relevant Healthcare setting
• Proven experience of working within software application role
• Knowledge of Digital Services systems
• Previous experience of fault management and systems upgrades
• Previous experience of working within Projects using Prince2 methodology

Communication and Interpersonal Skills

• Excellent communication skills, electronic, written and verbal
• Excellent organisational skills
• Excellent analytical skills
• Very good problem solving skills
• Diplomacy skills ability to work with staff at all levels
• Ability to think creatively and manage change
• Ability to work unsupervised and on own initiative
• Ability to work to agreed strict deadlines
• Knowledge of current technologies which support administrative and clinical processes within the Trust especially Lorenzo
• Confidence in interaction with professionals
• Ability to work flexibly
• Ability to work under pressure
• 'Team player'
• Self-motivated and reliable
• Capable of and willing to work across sites
• Knowledge of the Computer Misuse Act, GDPR plus security and confidentiality issues

Special Attributes and other

• High level of interpersonal skills
• Demonstrate empathy and diplomacy
• Flexible and reliable

Other Requirements

• Good time keeper
• Ability to work from both hospital sites as required to meet the demands of the service.
• Committed to further training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Hull University Teaching Hospitals NHS Trust

Hull University Teaching Hospitals NHS Trust