Digital Systems Support Specialist (Lorenzo)

Hull University Teaching Hospitals NHS Trust; Cottingham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Hull University Teaching Hospitals NHS Trust is seeking a Digital Systems Support Officer for a 2-year fixed-term appointment in the HDigital Support and Implementation Service. The role will focus on implementing and supporting the Lorenzo EPR and other systems, with training provided to develop user proficiency.

The successful candidate will join a collaborative team, coordinating with clinical and administrative colleagues to resolve incidents, perform system upgrades, and ensure reliable

Qualifications

• Experience of working in a customer service or call handling environment
• Proven experience within software application support, configuration and software upgrades, incident management and issue resolution
• Experience of involvement and implementation of major systems software upgrades
• Experience of fault logging and issues / problem management
• Previous NHS experience in a relevant Healthcare setting
• Proven experience of working within software application role
• Knowledge of Digital Services systems
• Previous experience of fault management and systems upgrades
• Previous experience of working within Projects using Prince2 methodology

Responsibilities

• Help develop current and new systems while supporting Trust users in their daily use; training will be provided.

Skills

Excellent communication skills

Excellent organisational skills

Excellent analytical skills

Problem solving skills

Team player

Education

ECDL Advanced level

Tools

Lorenzo system

Job description

Hull University Teaching Hospitals NHS Trust is seeking a Digital Systems Support Officer for a 2-year fixed-term appointment in the HDigital Support and Implementation Service. The role will focus on implementing and supporting the Lorenzo EPR and other systems, with training provided to develop user proficiency.

The successful candidate will join a collaborative team, coordinating with clinical and administrative colleagues to resolve incidents, perform system upgrades, and ensure reliable