Digital Systems Manager

Certitude; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension scheme

Employee Assistance

Enhanced DBS

Travel to work loan

Cycle to work

Gym membership

Tech purchase

Job summary

Certitude is seeking a Digital Systems Manager in Balham, London, with hybrid working options. This senior role focuses on improving HR & Payroll CHRIS, the ATS, and the Finance System, driving adoption and value across the system landscape.

You will lead practical improvements, manage delivery plans, and collaborate with suppliers and SMEs to deliver measurable outcomes, improving data quality, processes and user experience across connected systems.

Qualifications

• Significant experience improving and optimising business-critical systems in a complex organisation.
• Experience translating priorities into practical improvements and measurable outcomes.
• Experience driving system adoption and continuous improvement.
• Experience working with stakeholders, subject matter experts and suppliers.
• Strong analytical and problem-solving skills with an understanding of systems, data and integrations.
• Strong communication and influencing skills to build agreement across teams.

Responsibilities

• Lead improvement and optimisation activity across assigned business systems with clear outcomes and timescales.
• Translate priorities into delivery plans and monitor progress, dependencies and risks.
• Drive adoption and continuous improvement using system insight and operational evidence.
• Collaborate with colleagues, SMEs and suppliers to deliver improvements.
• Improve processes, data quality, integrations and user experience across connected systems.
• Support knowledge sharing and cross-training with clear recommendations based on evidence.

Skills

Systems optimisation

Stakeholder management

Data & integrations

Analytical skills

Communication & influencing

Job description

An exciting opportunity to join Certitude as a Digital Systems Manager as we continue to grow.

Hours: 37.5 hours per week

Job Type: Fixed Term (12 Months) - Full time

Department: Digital

Location: Balham with the option to work in a hybrid way

• A stimulating work environment full of opportunities to learn and develop.
• 25 days' annual leave + bank holidays & enrolment onto a pension scheme.
• 24-hour Employee Assistance.
• Paid Enhanced DBS.
• Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase.

About the role

This is a senior systems improvement and optimisation role, initially focused on the HR & Payroll System (CHRIS), the integrated Applicant Tracking System and the Finance System. The postholder will lead optimisation and continuous improvement, drive adoption and effective use, and turn agreed priorities into practical improvements. Working with colleagues, suppliers and subject matter experts, they will help make sure systems deliver value for colleagues and the organisation. While these systems are the primary focus, the role works across a connected systems environment and develops a wider understanding of how systems, processes, integrations and data work together.

The role of a Digital Systems Manager is to lead practical improvements that improve system performance, adoption, user experience and organisational value within agreed priorities.

Duties will include:

• Lead improvement and optimisation activity across assigned business systems, with clear outcomes and timescales.
• Turn agreed priorities into practical delivery plans and monitor progress, dependencies and delivery risks.
• Drive adoption, effective use and continuous improvement using system insight, user feedback and operational evidence.
• Work with colleagues, subject matter experts and suppliers to agree and deliver improvements.
• Improve processes, data quality, integrations and user experience across connected systems.
• Support shared knowledge and cross-training and provide clear recommendations based on evidence and insight.

About you

To be a Digital Systems Manager at Certitude, the following are essential:

• Significant experience improving and optimising business-critical systems in a complex organisation.
• Experience translating agreed priorities into practical improvements and measurable outcomes.
• Experience driving system adoption, effective use and continuous improvement.
• Experience working effectively with stakeholders, subject matter experts and suppliers.
• Strong analytical and problem-solving skills, with an understanding of systems, data, processes and integrations.
• Strong communication and influencing skills, with the ability to build agreement across teams.

About the Organisation

We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude.

Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours.

All our posts are subject to an Enhanced DBS disclosure, as well as a full employment history and employment references. We are committed to equal opportunities in employment and support provided, and we welcome applications from all sections of the community.

We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Digital Systems Manager, Business Systems, System Optimisation, Continuous Improvement, System Adoption, HR and Payroll Systems, Applicant Tracking System, Finance System, Data Quality, Process Improvement, Supplier Management, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, Community Support, Adult Social Care, Mental Health, Supported Living, Health & Social Care