Digital Support Officer

NHS; Norwich; On-site; GBP 25,000 - 30,000; Full time

Job summary

A health organization in Norwich is seeking a Digital Support Officer to provide administrative support for various digital projects. The ideal candidate will have a degree or equivalent experience in health or social care and be skilled in communication and project management. This role offers a dynamic environment where you will work closely with various stakeholders to enhance digital transformation in health and social care.

Qualifications

• Degree or significant experience at a similar level in health or social care.
• Knowledge of administrative procedures, change management, and project management.
• Skilled in using social media platforms for communication.

Responsibilities

• Provide administrative support with project management tasks.
• Liaise with stakeholders across the health system.
• Maintain project documents and manage shared inboxes.

Skills

Communication

Project management

Social media proficiency

Education

Degree or equivalent in health or social care

Job description

Overview

We have an exciting vacancy for a Digital Support Officer in the Digital Team of the Norfolk & Waveney ICB. The post provides administrative support to the team in monitoring and managing projects, including project reporting, scheduling, resources, allocation and task tracking. It is a fast-paced environment where no two days are the same. You will support the Digital Team, work with providers and partner organisations across the ICS on a range of projects aligned with the DPMO (Digital Project Management Office) functions.

You will be organised, motivated, and an excellent communicator who can provide practical support for all stakeholders. You will be confident using software to create high-quality marketing communications and training materials shared via a variety of channels, including social media. We are a team passionate about digital transformation in health and social care. Your supporting statement should show your passion, what enthuses you about this role and what you will bring to the team.

Main duties

The main aims are to provide administrative support to the digital team, practical support for primary care and care providers, and support Digital Project Management Office functions for the digital team.

• Support the team in monitoring and management of digital projects, including reporting, scheduling, resources, and allocation & tracking of tasks.
• Liaise with internal and external stakeholders at all levels, including ICS staff, system suppliers and external organisations.
• Plan and implement a range of benefits and change management activities involving a wide variety of stakeholders.
• Support business change by analysing and documenting gaps between current and future processes and working with staff to develop implementation plans.
• Support benefits baselining and realisation work.
• Facilitate the identification and introduction of new business practices, aligning new technologies with opportunities for service improvement, staff development, and improved patient experience.
• Assist with maintaining risk, issue, action and lesson learnt logs for programmes.
• Support the maintenance of benefits registers, chase actions, conduct surveys and collect information to support benefits analysis.
• Maintain all project documents including version control.
• Manage shared inboxes, allocate and monitor tasks.
• Be the first point of contact for the digital team, manage social media and communications channels and keep them updated.

Knowledge, Training and Experience

Essential

• Degree or equivalent, or significant experience at a similar level in health or social care
• Knowledge of administrative procedures, change management, project management or information analysis
• Skills in communicating complex information and administrative matters with developed interpersonal and oral/written communication skills
• Skilled in using social media platforms for sharing and communicating information

Desirable

• Basic knowledge of project principles
• Skills for supporting project management and change management
• Ability to prepare comprehensive draft reports, data and presentations

Other

Disclosure and Barring Service (DBS) check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS disclosure check.

Employer details

Employer: NHS Norfolk and Waveney Integrated Care Board

Address: County Hall, Norwich, NR1 2DH

Website: https://improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/ (Opens in a new tab)