Digital Support Officer

NHS; Norwich; On-site; GBP 28,000 - 35,000; Full time

Job description

Job summary

We have an exciting vacancy for a Digital Support Officer in the highly regarded Digital Team in the Norfolk & Waveney ICB.

The main aims of the post are to provide administrative support to the team in the monitoring and management of projects, including project reporting, scheduling and resources, and allocation with tracking of tasks. It is an exciting and fast paced environment where no two days are the same.

You will be supporting the Digital Team, working with providers and partner organisations throughout the ICS on a range of exciting projects that involve ICB, primary care and/or health and care providers, aligned with the DPMO (Digital Project Management Office) functions for this digital team.

You will be organised, motivated, and an excellent communicator who will also be confident to provide practical support for all stakeholders. You will be confident using a range of software to create high-quality marketing communication and training materials which are shared via a variety of communication channels including social media.

We are a team that is passionate about digital and the opportunities that transformation can bring to the health and social care system. Your supporting statement should show us your passion, what enthuses you about this role and what will you bring to the team.

Main duties of the job

The main aims are to provide administrative support to the digital team, practical support for primary care & care providers and to support Digital Project Management Office functions for the digital team.

• Supporting the team in monitoring and management of digital projects, including reporting, scheduling, resources, and allocation & tracking of tasks.
• Liaison with internal & external stakeholders, including all levels of staff within the ICS, system suppliers and external organisations.
• Planning and implementing a range of benefits and change management activities involving a wide variety of stakeholders.
• Support business change by analysing & documenting the gaps between current and future business processes and working with staff to develop implementation plans.
• To support benefits baselining & realisation work.
• To facilitate the identification and introduction of new business practices, aligning new technologies with opportunities for service improvement, staff development, and improved patient experience.
• Support with maintaining risk, issue, action and lesson learnt logs for programmes.
• Support the maintenance of benefits registers, chasing up actions, conducting surveys and collecting information to support benefits analysis.
• Maintain all project documents including management of version control.
• Manage shared inboxes, allocate and monitor tasks.
• Be the first point of contact for the digital team, manage social media & communications channels and keep them updated.

About us

Health and care services in Norfolk and Waveney are working closely together to further improve services and provide more joined-up care for local people. In Norfolk and Waveney, we have already achieved a lot by working in partnership to improve health and care outcomes. These changes have been made possible by different organisations - NHS hospitals, GPs, mental health and community health services, local councils, care homes and social workers, voluntary and community organisations and others - joining forces to agree and plan for local people's needs.

Norfolk and Waveney Integrated Care System (ICS) includes a statutory Integrated Care Partnership (ICP), and an Integrated Care Board (ICB) called NHS Norfolk and Waveney. This partnership and organisation dedicated to making sure that organisations work together for the benefit of our residents, staff and communities is an important step change, helping to create positive differences to local people and joining up health and social care. This is the culmination of many years of effort to build partnership working across the NHS, local authorities, the third sector and patient groups.

Date posted: 12 December 2023

Pay scheme: Agenda for change

Band: Band 5

Salary: £28,407 to £34,581 a year per annum

Contract: Secondment

Working pattern: Full-time

Reference number: 137-5736191-A

Job locations: County Hall, Norwich, NR1 2DH

Job description Job responsibilities

• To support the Digital Project Managers to deliver projects, on time, on plan and in full.
• To support the Senior Project Managers to make sure that projects are run on a day-to-day basis within the Digital Project Governance processes.
• To support care providers with project implementation and embedding changes to their service delivery.
• Provide administrative support for all meetings including room bookings, diary management, ensuring agendas and papers are distributed in accordance with terms of reference, documenting meeting outputs, and maintaining notes and actions, updating action, issue and risk logs as required.
• Be the first point of contact for the Digital Team via their inboxes to provide a quick response to a range of enquiries.
• Be the first point of contact for the Digital Team via Social Media Channels, monitoring activity and flagging to colleagues as appropriate any responses and activity that may be needed.
• Be responsible for maintaining the Digital Teams site on the NHS Futures Platform, administering access to it and ensuring through monitoring that the site is kept up to date with information from the Digital Project Managers.
• To support the Senior Digital Project Managers to have oversight of projects by delivering a project monitoring framework that monitors projects to ensure they -
• Operate within agreed reporting structures.
• Have appropriate plans and monitoring tools.
• Have clear benefits.
• Have maintained status reports and exception reports as required.
• Maintain project risk logs, including the development of contingency plans.
• Have monitoring mechanisms for overall progress and use of resources.

Person Specification Knowledge, Training and Experience

Essential

• Degree or equivalent, or significant experience of working at a similar level in health or social care.
• Knowledge of administrative procedures, change management, project management or information analysis.
• Skills for communication of complex information and administrative matters, requiring developed interpersonal and oral / written communication skills.
• Skilled in use of social media platforms for sharing and communicating information.

Desirable

• Basic knowledge of project principles.
• Skills for supporting project management and change management.
• Ability to pull together comprehensive draft reports, data and presentations.

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: NHS Norfolk and Waveney Integrated Care Board

Address: County Hall, Norwich, NR1 2DH

Employer's website: https://improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/