Digital Support Apprentice

QA Limited; Glasgow; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Pension scheme

Annual leave

Attendance bonus

Onsite parking

Company events

Career progression

Job summary

Inex Works is seeking a Digital Applications Apprentice to join a busy team in Scotland. You will help maintain client records and support the office, with a relaxed culture and early Friday finish.

Benefits include a company pension, incremental annual leave up to 32 days, and an attendance bonus. Responsibilities include managing Outlook mailboxes, MS Office tasks, SharePoint use, intranet access, and creating/compiling documents and quotations.

Qualifications

• Proactive and hardworking.
• Confident attitude.
• Eagerness to grow and develop.
• Excellent communication skills, both written and spoken.
• Excellent written English.

Responsibilities

• Oversee, respond and action company client Microsoft Outlook mailboxes.
• Become an expert in all MS packages, e.g., Word for audio typing and creating digital files, generating forms and other documents.
• Collaborative use of Microsoft SharePoint.
• Remote access work on Employee Intranet.
• First response for customer calls and provide clear, positive, accurate responses via internal telephony system.
• Monitor and action internal WhatsApp employee groups.
• Update tracking systems via Microsoft Excel.
• Compile client quotations via Microsoft Word and Microsoft Outlook.
• Log, monitor and action client quotations and works instructions through to completion via Excel.

Job description

Inex Works have successfully provided civil, grounds and winter maintenance work throughout Scotland for 30 years. They have grown the business steadily thanks to their reputation within the sector for providing a professional service for many years.

The business has a recent history of supporting Modern Apprentices, offering them the opportunity to progress within the company and undertake further training.

About the role:

Inex Works are looking to take on a Digital Applications Apprentice who will be part of a team playing a key part of maintaining client records and supporting the busy office function. With a relaxed culture, early finish on Fridays and dress-down days, Inex Works provides the perfect environment for anyone starting their career. Other benefits include a company pensions scheme, incremental annual leave up to 32 days and attendance bonus.

Responsibilities:

• Oversee, respond and action company client Microsoft Outlook mailboxes
• Becoming an expert in all MS packages, such MS Word for audio typing and creating digital files, generating forms and other documents
• Collaborative system use of Microsoft Sharepoint
• Remote access work on Employee Intranet
• First response for customer calls and provide clear,positive, accurate responses via internal telephony system
• Monitor and action internal Whatsapp employee groups
• Update tracking systems via Microsoft Excel
• Compile client quotations via Microsoft Word and Microsoft Outlook
• Log, monitor and action client quotations and works instructions through to completion via Excel

Required skills:

• Proactive and hardworking
• Confident attitude
• Eagerness to grow and develop
• Excellent Communication skills
• Excellent written English and language skills

Working hours: 37.5 hours per week, Monday to Thursday 8:30am - 5pm, Friday 8:30am - 2:30pm

Benefits:

• Salary increases upon completion of your 1st year apprenticeship
• Company pension scheme
• Annual leave
• Attendance bonus up to £1000 per annum
• Onsite parking
• Company events
• Career progression

Future prospects:

Inex are a business renowned for promoting from within. You will have the opportunity to continue to work towards additional qualifications.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.