Digital Service Assurance Lead (Hybrid)

DWP Digital; Birmingham; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Flexible working

Volunteer time off

Wellbeing and career development

Job summary

DWP Digital in Birmingham is recruiting a Service Assessor to help ensure digital services meet user needs and are ready for deployment. You will lead independent assessments, review evidence, and challenge risks with senior stakeholders across DWP to drive improvements.

The role develops assurance and governance skills, with opportunities for professional accreditation and career progression within the assessor profession. Hybrid working and flexible hours are included.

Qualifications

• Experience of planning and conducting independent reviews, assessments, audits or other assurance activity, with the ability to evaluate evidence, assess compliance and controls, identify and report risks, and ensure agreed actions are progressed.
• Strong analytical skills and sound judgement, with experience of evaluating complex or incomplete evidence and making impartial, evidence‑based decisions and recommendations.
• Strong communication and influencing skills, with experience of leading structured discussions, bringing together different professional perspectives, constructively challenging stakeholders, managing disagreement and making difficult decisions to reach a clear outcome.

Responsibilities

• As a Digital Service Assessor, you'll help ensure DWP delivers digital services that genuinely meet user needs and are ready to succeed.
• You'll lead independent, evidence‑based assessments of complex digital services, reviewing evidence, exploring risks and providing constructive challenge that informs decisions.
• You'll work with multidisciplinary teams and senior stakeholders across DWP to identify strengths, risks and opportunities for improvement and ensure services are user‑centred, accessible and secure.

Skills

Independent reviews/assessments

Analytical judgment

Communication/influencing

Job description

DWP Digital in Birmingham is recruiting a Service Assessor to help ensure digital services meet user needs and are ready for deployment. You will lead independent assessments, review evidence, and challenge risks with senior stakeholders across DWP to drive improvements.

The role develops assurance and governance skills, with opportunities for professional accreditation and career progression within the assessor profession. Hybrid working and flexible hours are included.