Digital Product Owner

Yorkshire Building Society Group; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a leading financial services organization as a Digital Product Owner specializing in Mortgages and Enabling Services. This role plays a vital part in delivering exceptional digital experiences for customers and operating within an agile team, all while enjoying a hybrid work environment and comprehensive benefits.

Benefits

25 days holiday plus Bank Holidays

7% bonus with potential to earn up to 15%

11% pension contribution

Private medical insurance

Access to self-service benefits portal

Qualifications

• Proven track record as a Product Owner in digital environments.
• Knowledge of financial services and mortgages preferred.
• Experience with customer testing and insight gathering.

Responsibilities

• Guide squad to deliver customer-centric digital experiences.
• Manage performance and customer experience through backlogs.
• Participate in Product Owner Community for continuous improvement.

Skills

Communication

Collaboration

Customer advocacy

Agile methodologies

Waterfall methodologies

Engagement skills

Job description

Are you a Product Owner with experience of working in Agile & Waterfall environments? We have an exciting opportunity for a Digital Product Owner Mortgages and Enabling Services to join our growing team!

We are in a period of significant growth in digital mortgages and enabling services with a clear vision that is customer centric and this role will give you the brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, inclusive and supportive agile team.

This is a hybrid role with remote working and 1 day per week in our central Leeds offices.

This is a 12-month fixed term contract

About the role

As Digital Product Owner in Mortgages and Enabling Services, you’ll guide your squad to deliver great digital experiences for our customers. Delivering customer centric product and servicing features that have been designed and tested with our customers at the heart of our proposition development.

• Your focus will be on undertaking appropriate measures, targeted development priorities and engagement initiatives that result in a first-class digital experience for our members. Underpinning this will be a commitment to aligning the digital product area to commercial and regulatory requirements

• You’ll manage the performance and customer experience by defining stories, acceptance criteria and prioritisation of backlog to maximise customer value

• You’ll also be a collaborative member of the wider Product Owner Community of Practice, providing insight and information to support your peers and build an environment of continuous improvement across the society.

About you

You will be a brilliant communicator and you’ll know how to work collaboratively to advocate passionately on behalf of the customer to deliver great customer experiences. What will you bring to the role? You will -

• Have a proven track record as a Product Owner within digital and ideally have some knowledge of financial services and mortgages

• Be committed to creating great customer experience and have proven experience of delivering this through rigorous customer testing and insight gathering

• Bring strong guidance and the ability to communicate effectively with your scrum team and across varying levels in the organisation to gain sponsorship and drive customer value

• Have Product Owner expertise that is coupled with experience of Agile & Waterfall methodologies and frameworks, as well as knowledge of digital change implementation, planning and evaluation

• Be someone who builds strong relationships with key partners, and able to manage these through excellent engagement and influencing skills

About us

At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.

Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.

Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.

Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.

About our Benefits

We offer lots of fantastic rewards that you can make the most of in and out of work, including:

• Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.

• Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).

• Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension.

• Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.

• My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.

Ready to apply?

If you’re excited about this role and want to be part of the YBS team, apply now to send us your application.

Want more information?

If you have any questions about this role, please contact Mike Peel on [e-mail]