Digital Process Designer

Norfolk County Council; Norwich; Hybrid; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Generous holiday

Wellbeing services

Flexible working

LGPS pension

Life assurance

Death in service

Pension and bike schemes

Car lease scheme

Refer a friend bonus

Job summary

Norfolk County Council is seeking a Digital Process Designer to join the Digital Customer Experience Team in a hybrid working arrangement at County Hall, Norwich. The role focuses on designing and documenting online processes that help customers contact us, complete transactions, or report issues, while enabling staff to action them efficiently within compliance frameworks.

You will collaborate with stakeholders and developers to implement forms and workflows, using analytics to continuously

Qualifications

• Experience designing and mapping digital processes to meet user needs.
• Experience collaborating with developers to implement digital forms and workflows.
• Ability to analyze feedback to improve digital services.
• Experience supporting digital transformation programmes.

Responsibilities

• Design, map and document digital processes to meet user needs.
• Collaborate with developers to implement and test digital forms and workflows.
• Use analytics and user feedback to improve digital services.
• Support delivery of the digital transformation programme.

Skills

Digital process design

Stakeholder collaboration

Analytics & user feedback

Job description

Digital Process Designer | 11008 | Permanent Contract| 37 hours per week | £37,280 to £39,152 per annum (Scale I) | County Hall / Hybrid working

We are looking for a customer-driven Digital Process Designer to join our dynamic Digital Customer Experience Team.

We are part of the wider Digital and Transformation function at Norfolk County Council, which ranges from data services and infrastructure to apps development and security.

You will work with stakeholders to develop new online processes that allow customers to contact us, complete transactions/payments or report issues - and enable staff to action them as efficiently as possible and within legal and compliance frameworks.

Your responsibilities will include:

• Designing, mapping and documenting digital processes that meet user needs
• Collaborating with developers to implement and test digital forms and workflows
• Using analytics and user feedback to continuously improve digital services
• Supporting the delivery of our digital transformation programme

We are looking for someone who can use software to design and sometimes build accessible, customer-focused web processes that meet best practice, business and technical requirements.

You will also work with colleagues to integrate processes with our Customer Service Hub, online payments, and other third-party systems where appropriate.

We work with colleagues across the whole organisation, so you'll be motivated, personable and comfortable working with IT colleagues and suppliers on delivering solutions, as well as subject matter experts in services and customers, to influence digital transformation and channel shift.

We'll support you in developing your skills in specific products while working alongside other members of the team. There are also training and development opportunities both in house and in the wider digital government community.

Interviews will use video technology, and you will have the opportunity to discuss these working arrangements.

These are some benefits you can enjoy by working for Norfolk County Council:

• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working - dependent on your job role and business need.
• An advance of your expenses if you travel for workLocal Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants' pensions
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 18 August 2026 23:59

All other applicants closing date: 01 September 2026 23:59

Job Info

• Job Identification 11008
• Job Category Information Management Technology
• Posting Date 08/19/2026, 11:00 AM
• Apply Before 09/01/2026, 10:59 PM
• Job Schedule Full time
• Locations County Hall, Norwich, Norfolk, NR1 2DH, GB (Hybrid)