Service Designer

Kirklees Metropolitan Council; Northallerton; Hybrid; GBP 38,220 - 42,839; Full time

Benefits offered by this job

Local government pension scheme

Hybrid and flexible working options

Health and wellbeing support

Job summary

North Yorkshire Council is seeking a Service Designer to join the Transformation team in the Northallerton-based role. You will contribute to designing and improving services that affect thousands of residents, working in a collaborative multidisciplinary team and developing your skills under experienced colleagues.

You will help teams understand user needs, map current services, identify pain points, and test better ways of working before changes are made.

Qualifications

• Experience or knowledge of user-centred design approaches.
• Familiar with service design tools and techniques (e.g., user journeys, personas, workshop facilitation).
• Strong communicator who can work effectively with colleagues and stakeholders.
• Curious, thoughtful, comfortable working with uncertainty, and able to turn learnings into practical improvements.

Responsibilities

• Support the design and improvement of services using user-centred design principles.
• Work with colleagues to understand user needs and service challenges.
• Contribute to user research, journey mapping and prototyping.
• Help facilitate workshops and collaborative sessions with stakeholders.
• Promote service design best practice across the organisation.

Skills

User-centred design

Service design tools

Communication skills

Learning mindset

Job description

We’re looking for a Service Designer to join our Service Design and Digital Adoption team within the Transformation service at North Yorkshire Council.

This is an exciting opportunity to contribute to the design and improvement of services that impact thousands of residents.

You’ll work as part of a collaborative, multidisciplinary team, supported by experienced senior colleagues and a manager who is committed to your development and progression.

You’ll help teams understand people’s needs, map how services work now, spot where things are difficult, and test better ways of working before changes are made.

As a Service Designer, you will:

• Support the design and improvement of services using user-centred design principles
• Work with colleagues to understand user needs and service challenges
• Contribute to key service design activities such as user research, journey mapping and prototyping
• Help facilitate workshops and collaborative sessions with stakeholders
• Support the promotion of service design best practice across the organisation

You’ll play an important role in delivering change, while building your confidence and skills within a well established and supportive team.

About you

We’re looking for someone who is enthusiastic about service design and eager to develop their career.

You may already have some experience in service design or similar user‑centred design roles.

You do not need to know everything already. What matters is that you are curious, thoughtful, comfortable working with uncertainty, and able to turn what you learn from people into practical improvements.

We are looking for people who:

• Have experience or knowledge of user‑centred design approaches
• Know when and how to use service design tools and techniques (e.g., user journeys, personas, workshop facilitation)
• Be a strong communicator who can work effectively with colleagues and stakeholders
• Be motivated to learn, develop, and grow within the role

About us

The Transformation team at North Yorkshire Council helps services change in practical, sustainable ways.

Our Service Design and Digital Adoption team focuses on creating accessible, efficient, and user‑friendly council services. We work on a wide range of projects, from digital services and automation tools to improving customer journeys.

You’ll work closely with:

• Other service designers
• UX designers
• Colleagues delivering services
• Service owners and product managers
• Digital, data and automation specialists
• Colleagues across the council

For more information, and to read about the team, please visit Transformation opportunities | North Yorkshire Council

Why work for us?

As a North Yorkshire Council employee, you’ll benefit from:

• A supportive team environment with strong development opportunities
• Hybrid and flexible working options
• Local government pension scheme
• Employee benefits including retail discounts and green car schemes
• Health and wellbeing support, including an employee assistance programme

More information, applying and getting help

For more information about our role please contact Dave Skinner [e-mail]

Company: North Yorkshire Council

Salary: £38,220 – £42,839 per annum

Location: Northallerton, North Yorkshire

Sector: Corporate Services

Sector: Communications

Sector: IT

Job Role: Officer