Hybrid Digital Process Designer - Transform Online Journeys

Norfolk County Council; Norwich; Hybrid; GBP 37,000 - 39,000; Full time

Benefits offered by this job

Generous holiday

Wellbeing services

Flexible working

LGPS pension

Life assurance

Death in service

Pension and bike schemes

Car lease scheme

Refer a friend bonus

Job summary

Norfolk County Council is seeking a Digital Process Designer to join the Digital Customer Experience Team in a hybrid working arrangement at County Hall, Norwich. The role focuses on designing and documenting online processes that help customers contact us, complete transactions, or report issues, while enabling staff to action them efficiently within compliance frameworks.

You will collaborate with stakeholders and developers to implement forms and workflows, using analytics to continuously

Qualifications

• Experience designing and mapping digital processes to meet user needs.
• Experience collaborating with developers to implement digital forms and workflows.
• Ability to analyze feedback to improve digital services.
• Experience supporting digital transformation programmes.

Responsibilities

• Design, map and document digital processes to meet user needs.
• Collaborate with developers to implement and test digital forms and workflows.
• Use analytics and user feedback to improve digital services.
• Support delivery of the digital transformation programme.

Skills

Digital process design

Stakeholder collaboration

Analytics & user feedback

Job description

Norfolk County Council is seeking a Digital Process Designer to join the Digital Customer Experience Team in a hybrid working arrangement at County Hall, Norwich. The role focuses on designing and documenting online processes that help customers contact us, complete transactions, or report issues, while enabling staff to action them efficiently within compliance frameworks.

You will collaborate with stakeholders and developers to implement forms and workflows, using analytics to continuously