Assistant Practitioners (10 posts) 11126

Norfolk County Council; Norwich; Hybrid; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Generous holiday entitlement

Health and Wellbeing services

Flexible working – flexi-time, remote,

Relocation expenses

Local Government Pension Scheme

Job summary

Norfolk County Council's Social Care Community Engagement (SCCE) Team in Norwich is recruiting a Supported Assistant Practitioner to help deliver person-centred social care. The role is permanent, 37 hours per week, and graded within F/G bands, with a salary depending on grade and location.

The post requires excellent communication, record-keeping and keyboard skills, plus experience of working with people who need care. It supports flexible hybrid working and offers supervision and training.

Qualifications

• Excellent communication, record-keeping and keyboard skills.
• Experience of working with individuals who require care.
• Commitment to excellent customer service and organised work.

Responsibilities

• Engage with individuals to deliver personalised social care.
• Maintain accurate records and communicate with team members.
• Support multidisciplinary working to achieve better outcomes.

Skills

Communication

Record keeping

Typing

Job description

Supported Assistant Practitioner/Assistant Practitioner (10 posts) | 11126 | permanent contracts | 37 hours per week | £29,064 to £31,022 per annum (F) or £32,061 to £33,699 per annum (G) | GradeF/G | Norwich

Our Social Care Community Engagement (SCCE) Team is at the forefront of implementing the "Human Learning Systems approach" - Norfolk's approach to delivering a new model of social care. This tried and tested method focuses on strengthening our front door and encouraging social care professionals to have meaningful conversations with individuals to create better outcomes. Our new model moves away from process-driven 'hand-offs' and promotes connecting with local networks and community support. By fostering these genuine interactions, we aim to enhance the quality of care and support available in our neighbourhoods and communities.

In this role, you will need excellent communication, record-keeping and keyboard skills, along with experience of working with individuals who require care and support. A commitment to excellent customer service and the ability to manage a high turnover of work in an organised and efficient manner are essential.

You should also have a strong commitment to multidisciplinary working and be familiar with the department’s eligibility criteria. To accomplish our goals, we are committed to equipping our team members with the skills and resources necessary to engage meaningfully with those we serve. Regular individual supervision, peer group support and access to appropriate training will be provided to assist your learning and development.

Our approach prioritises personalised care that recognises the unique circumstances and needs of each individual. By fostering strong relationships and empowering individuals, we aim to create a collaborative environment where everyone can thrive.

Adult Social Services in Norfolk is on an ambitious, exciting transformation journey. We're redesigning how we work to create a system that is flexible, human, and focused on better outcomes. As part of this journey, you'll contribute to an environment where learning is continuous, insight is shared, and innovation is encouraged.

We support flexible and hybrid working, with a minimum expectation of two days per week spent in a community or office setting, helping you stay connected with colleagues, communities and the people we support.

The SCCE Team currently works in a hybrid manner (office and remote working). Note that this is open for review as we expect flexibility and adapt to the demands of the service.

Please note that this role is not eligible for Certificate of Sponsorship support.

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
• Financial benefits such as:- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

You can find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 27 August 2026

All other applicants closing date: 03 September 2026