Digital Patient Services Assistant

Modality LLP; Horley; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

NHS pension

27 days annual leave + 8 bank holidays

Employee discounts and benefits

Employee Assistance Programme (EAP)

Career development and education paths

Flexible working options

Wellbeing support initiatives

Job summary

Modality Partnership East Surrey is seeking Patient Services Assistants to join Smallfield Surgery and Birchwood Surgeries on a full-time or part-time basis. You will be a vital part of a team embracing technology and automation to support online, patient-facing services and back-office administration.

In this role you will manage appointments and patient enquiries using digital triage, signpost to the right clinician, and help deliver a high-quality patient experience with empathy and

Qualifications

• Experience in patient-facing roles preferred.
• Ability to manage appointments and enquiries efficiently.
• Comfort with digital tools and automation.

Responsibilities

• Manage appointments and patient enquiries using digital patient triage.
• Handle administrative tasks efficiently embracing IT and automation.
• Support the practice with flexibility, innovation, and problem-solving.
• Contribute as a confident and caring member of the team.
• Welcome patients, visitors, and other staff professionally.
• Engage with patients and signpost to the appropriate clinician/service.

Skills

Adaptability

Communication

Customer service

Digital literacy

Tools

MS Word

Outlook

Excel

Clinical systems

Job description

Modality Partnership East Surrey is seeking Patient Services Assistants to join Smallfield Surgery and Birchwood Surgeries on a full-time or part-time basis. You will be a vital part of a team embracing technology and automation to support online, patient-facing services and back-office administration.

In this role you will manage appointments and patient enquiries using digital triage, signpost to the right clinician, and help deliver a high-quality patient experience with empathy and