Patient Services Assistant - Walsall Division

Modality LLP; Birmingham; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

NHS pension

27 days annual leave + 8 bank holidays

Employee discounts

Employee Assistance Programme (EAP)

Career development and education

Flexible working options

Wellbeing support

Job summary

Modality Partnership is seeking a Patient Services Assistant to join our Walsall division. You will manage patient appointments and enquiries, using digital triage and automation to support high-quality care and patient experience. The role combines front-line reception with back-office support across innovative digital workflows.

We value compassionate, proactive team players who can adapt and collaborate in a values-driven environment, with access to NHS pension and flexible working options.

Qualifications

• Experience in patient-facing roles.
• Comfort with digital tools and automation.
• Strong communication and interpersonal abilities.
• Ability to prioritise and manage multiple inquiries.

Responsibilities

• Schedule and manage patient appointments and enquiries using digital triage.
• Handle administrative tasks efficiently with IT tools and automation.
• Support the practice with flexibility, innovation, and problem-solving.
• Contribute as a caring, proactive member of the team.

Skills

Customer service

Communication skills

Digital tools

Team collaboration

Job description

Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Walsall Division of Modality Partnership! If you love helping people, enjoy variety, you want to acquire skills which embrace new technologies, and you want a role where everyday matters, we want to hear from you!, This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to maximise patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member.

You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.

Key responsibilities include:

• Managing appointments and patient enquiries using the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
• Handling administrative tasks efficiently embracing IT and innovative automation
• Supporting the practice with flexibility, innovation, and problem-solving
• Contributing as a confident and caring member of the team

You will need adaptability, initiative, and the drive to make a difference every day and in return you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.

Our Walsall practices are part of Modality Partnership, one of the UKs largest GP super-partnerships, serving over 500,000 patients with a workforce of more than 1,800 staff. We continuously innovate to improve patient care and staff experience, embracing digital tools and automation to enhance how services are delivered.

In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. Youll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. Youll gain a strong mix of digital, front-line, and back-office skills, playing an active role in enhancing both patient and staff experience.

All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.

We are looking for Patient Services Assistants (Receptionists) to join our teams at Collingwood Family Practice (25 hours) and Keys Family Practice (37.5 hours). This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration.

Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an outstanding patient experience.

If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.

Why join us?

• NHS pension scheme
• Minimum 27 days annual leave + 8 bank holidays (pro rata)
• Employee discounts and benefits
• Employee Assistance Programme (EAP)
• Career development and education pathways
• Enhanced family-friendly policies
• Flexible working options
• Wellbeing support initiatives