Digital Patient Services Assistant

Modality LLP; Birmingham; On-site; GBP 20,000 - 24,000; Part time

Benefits offered by this job

NHS pension

27 days annual leave + 8 bank holidays

Employee discounts

Employee Assistance Programme (EAP)

Career development and education

Flexible working options

Wellbeing support

Job summary

Modality Partnership is seeking a Patient Services Assistant to join our Walsall division. You will manage patient appointments and enquiries, using digital triage and automation to support high-quality care and patient experience. The role combines front-line reception with back-office support across innovative digital workflows.

We value compassionate, proactive team players who can adapt and collaborate in a values-driven environment, with access to NHS pension and flexible working options.

Qualifications

• Experience in patient-facing roles.
• Comfort with digital tools and automation.
• Strong communication and interpersonal abilities.
• Ability to prioritise and manage multiple inquiries.

Responsibilities

• Schedule and manage patient appointments and enquiries using digital triage.
• Handle administrative tasks efficiently with IT tools and automation.
• Support the practice with flexibility, innovation, and problem-solving.
• Contribute as a caring, proactive member of the team.

Skills

Customer service

Communication skills

Digital tools

Team collaboration

Job description

Modality Partnership is seeking a Patient Services Assistant to join our Walsall division. You will manage patient appointments and enquiries, using digital triage and automation to support high-quality care and patient experience. The role combines front-line reception with back-office support across innovative digital workflows.

We value compassionate, proactive team players who can adapt and collaborate in a values-driven environment, with access to NHS pension and flexible working options.