Digital operations and compliance lead

Wates Smartspace; Redditch; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus opportunity

Pension scheme

Private healthcare

26 days annual leave + bank holidays

Flexible working arrangements

Ongoing professional development and~/

Job summary

WPS is seeking a Digital Operations & Compliance Lead to drive operational excellence and digital innovation across its planned works and retrofit programmes in the UK. You will manage digital platforms, data governance, and compliance performance while collaborating with Operations Directors, Commercial Teams and Clients.

The role focuses on robust controls, reporting standards and continuous improvement, with a view to improving efficiency and data accuracy across project delivery.

Qualifications

• Experience in Digital Operations, Compliance, Business Improvement or Operational Excellence roles.
• Strong understanding of compliance, governance and quality management in construction, property services or social housing.
• Experience managing digital platforms, reporting systems and dashboards.
• Excellent analytical skills for interpreting complex operational data.
• Proven ability to drive process improvements and organisational change.
• Strong stakeholder management and communication skills.
• Excellent planning, organisational and problem-solving abilities.

Responsibilities

• Lead the development and implementation of digital operational standards across planned works and retrofit programmes.
• Own divisional compliance frameworks, ensuring projects meet contractual, regulatory and client requirements.
• Drive consistency in data management, reporting and document control processes.
• Develop and maintain operational dashboards, KPIs and performance reporting tools.
• Oversee compliance audits, assurance reviews and improvement plans.
• Support project teams with the implementation and optimisation of digital systems and workflows.
• Ensure accurate and timely management of project documentation, certifications and evidential records.
• Champion continuous improvement and identify opportunities for automation and digital innovation.
• Work collaboratively with operational teams to improve service delivery, productivity and governance.
• Lead training and development initiatives to improve digital capability across the business.
• Provide insights and recommendations to senior leadership through data-driven reporting and analysis.

Skills

Digital Operations

Compliance

Data governance

Operational Excellence

Stakeholder management

Education

Qualifications in business improvement

Compliance/quality qualification

Tools

Power BI

SharePoint

Microsoft 365

Project management systems

Job description

At WPS, we deliver planned maintenance, regeneration, retrofit and decarbonisation programmes that improve homes and communities across the UK. As one of the country's leading property services providers, we combine operational excellence with innovative delivery to provide exceptional outcomes for our social housing partners. WPS Planned Housing Maintenance specialises in planned maintenance, energy efficiency retrofits and complex refurbishment projects.

As our planned works division continues to grow, we are seeking a Digital Operations & Compliance Lead to drive operational excellence, digital innovation and compliance standards across a diverse portfolio of social housing contracts.

The Role

This is a strategic and operational leadership role responsible for the effective management of digital systems, operational processes, data governance and compliance performance across the division.

Working closely with Operations Directors, Commercial Teams, Project Managers and Clients, you will ensure that robust controls, reporting standards and digital solutions are embedded throughout project delivery. You will play a key role in improving efficiency, enhancing data accuracy and supporting high levels of contractual and regulatory compliance.

Key Responsibilities

• Lead the development and implementation of digital operational standards across planned works and retrofit programmes.
• Own divisional compliance frameworks, ensuring projects meet contractual, regulatory and client requirements.
• Drive consistency in data management, reporting and document control processes.
• Develop and maintain operational dashboards, KPIs and performance reporting tools.
• Oversee compliance audits, assurance reviews and improvement plans.
• Support project teams with the implementation and optimisation of digital systems and workflows.
• Ensure accurate and timely management of project documentation, certifications and evidential records.
• Champion continuous improvement and identify opportunities for automation and digital innovation.
• Work collaboratively with operational teams to improve service delivery, productivity and governance.
• Lead training and development initiatives to improve digital capability across the business.
• Provide insights and recommendations to senior leadership through data-driven reporting and analysis.

About You

Essential

• Experience in a Digital Operations, Compliance, Business Improvement, Information Management or Operational Excellence role.
• Strong understanding of compliance, governance and quality management within the construction, property services or social housing sectors.
• Experience managing digital platforms, reporting systems and performance dashboards.
• Excellent analytical skills with the ability to interpret complex operational data.
• Proven ability to drive process improvement and organisational change.
• Strong stakeholder management and communication skills.
• Excellent planning, organisational and problem-solving abilities.

Desirable

• Experience working within planned maintenance, refurbishment or retrofit programmes.
• Knowledge of PAS 2035, compliance frameworks and social housing delivery requirements.
• Experience using Power BI, SharePoint, Microsoft 365 and project management systems.
• Understanding of information management and digital transformation principles.
• Relevant qualifications within business improvement, compliance, quality, digital operations or project management.

What You'll Bring

• A proactive and solutions-focused mindset.
• Passion for improving operational performance through technology and innovation.
• The ability to influence and engage stakeholders at all levels.
• Strong attention to detail with a focus on compliance, accuracy and governance.
• A commitment to delivering exceptional outcomes for clients and residents.

What We Offer

• Competitive salary
• Annual bonus opportunity
• Pension scheme
• Private healthcare
• 26 days annual leave plus bank holidays
• Flexible working arrangements
• Ongoing professional development and career progression opportunities

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check(DBS)at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject toadditionalpre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting