Digital Operations & Compliance Leader, Data-Driven & Impactful

Wates Smartspace; Redditch; Hybrid; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus opportunity

Pension scheme

Private healthcare

26 days annual leave + bank holidays

Flexible working arrangements

Ongoing professional development and~/

Job summary

WPS is seeking a Digital Operations & Compliance Lead to drive operational excellence and digital innovation across its planned works and retrofit programmes in the UK. You will manage digital platforms, data governance, and compliance performance while collaborating with Operations Directors, Commercial Teams and Clients.

The role focuses on robust controls, reporting standards and continuous improvement, with a view to improving efficiency and data accuracy across project delivery.

Qualifications

• Experience in Digital Operations, Compliance, Business Improvement or Operational Excellence roles.
• Strong understanding of compliance, governance and quality management in construction, property services or social housing.
• Experience managing digital platforms, reporting systems and dashboards.
• Excellent analytical skills for interpreting complex operational data.
• Proven ability to drive process improvements and organisational change.
• Strong stakeholder management and communication skills.
• Excellent planning, organisational and problem-solving abilities.

Responsibilities

• Lead the development and implementation of digital operational standards across planned works and retrofit programmes.
• Own divisional compliance frameworks, ensuring projects meet contractual, regulatory and client requirements.
• Drive consistency in data management, reporting and document control processes.
• Develop and maintain operational dashboards, KPIs and performance reporting tools.
• Oversee compliance audits, assurance reviews and improvement plans.
• Support project teams with the implementation and optimisation of digital systems and workflows.
• Ensure accurate and timely management of project documentation, certifications and evidential records.
• Champion continuous improvement and identify opportunities for automation and digital innovation.
• Work collaboratively with operational teams to improve service delivery, productivity and governance.
• Lead training and development initiatives to improve digital capability across the business.
• Provide insights and recommendations to senior leadership through data-driven reporting and analysis.

Skills

Digital Operations

Compliance

Data governance

Operational Excellence

Stakeholder management

Education

Qualifications in business improvement

Compliance/quality qualification

Tools

Power BI

SharePoint

Microsoft 365

Project management systems

Job description

WPS is seeking a Digital Operations & Compliance Lead to drive operational excellence and digital innovation across its planned works and retrofit programmes in the UK. You will manage digital platforms, data governance, and compliance performance while collaborating with Operations Directors, Commercial Teams and Clients.

The role focuses on robust controls, reporting standards and continuous improvement, with a view to improving efficiency and data accuracy across project delivery.