Digital Operations & Compliance Lead

Wates; Redditch; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus opportunity

Pension scheme

Private healthcare

26 days annual leave + bank holidays

Flexible working arrangements

Ongoing professional development

Job summary

WPS Planned Housing Maintenance is seeking a Digital Operations & Compliance Lead to drive digital standards, governance and data-driven reporting across planned works and retrofit programmes.

The role focuses on improving operational excellence, managing compliance, and delivering insights to senior leadership through dashboards and performance data. Collaboration with project teams and stakeholders is essential, with strong emphasis on continuous improvement and automation.

Qualifications

• Experience in Digital Operations, Compliance, Business Improvement or Operational Excellence.
• Strong understanding of compliance, governance and quality management in housing or property services.
• Experience managing digital platforms, reporting systems and dashboards.

Responsibilities

• Lead development and implementation of digital operational standards across planned works and retrofit programmes.
• Own divisional compliance frameworks meeting contractual and client requirements.
• Drive data management, reporting and document control processes.
• Develop and maintain dashboards, KPIs and performance reporting tools.

Skills

Digital operations

Compliance governance

Data analysis

Stakeholder management

Process improvement

Problem solving

Planning & organisation

Tools

Power BI

SharePoint

Microsoft 365

Job description

At WPS, we deliver planned maintenance, regeneration, retrofit and decarbonisation programmes that improve homes and communities across the UK. As one of the country's leading property services providers, we combine operational excellence with innovative delivery to provide exceptional outcomes for our social housing partners. WPS Planned Housing Maintenance specialises in planned maintenance, energy efficiency retrofits and complex refurbishment projects. As our planned works division continues to grow, we are seeking a Digital Operations & Compliance Lead to drive operational excellence, digital innovation and compliance standards across a diverse portfolio of social housing contracts.

• Lead the development and implementation of digital operational standards across planned works and retrofit programmes.
• Own divisional compliance frameworks, ensuring projects meet contractual, regulatory and client requirements.
• Drive consistency in data management, reporting and document control processes.
• Develop and maintain operational dashboards, KPIs and performance reporting tools.
• Oversee compliance audits, assurance reviews and improvement plans.
• Support project teams with the implementation and optimisation of digital systems and workflows.
• Ensure accurate and timely management of project documentation, certifications and evidential records.
• Champion continuous improvement and identify opportunities for automation and digital innovation.
• Work collaboratively with operational teams to improve service delivery, productivity and governance.
• Lead training and development initiatives to improve digital capability across the business.
• Provide insights and recommendations to senior leadership through data-driven reporting and analysis.
• Experience in a Digital Operations, Compliance, Business Improvement, Information Management or Operational Excellence role.
• Strong understanding of compliance, governance and quality management within the construction, property services or social housing sectors.
• Experience managing digital platforms, reporting systems and performance dashboards.
• Excellent analytical skills with the ability to interpret complex operational data.
• Proven ability to drive process improvement and organisational change.
• Strong stakeholder management and communication skills.
• Excellent planning, organisational and problem-solving abilities.

Desirable

• Experience working within planned maintenance, refurbishment or retrofit programmes.
• Knowledge of PAS 2035, compliance frameworks and social housing delivery requirements.
• Experience using Power BI, SharePoint, Microsoft 365 and project management systems.
• Understanding of information management and digital transformation principles.
• Relevant qualifications within business improvement, compliance, quality, digital operations or project management.

What You'll Bring

• A proactive and solutions-focused mindset.
• Passion for improving operational performance through technology and innovation.
• The ability to influence and engage stakeholders at all levels.
• Strong attention to detail with a focus on compliance, accuracy and governance.
• A commitment to delivering exceptional outcomes for clients and residents.

Benefits

• Competitive salary
• Annual bonus opportunity
• Pension scheme
• Private healthcare
• 26 days annual leave plus bank holidays
• Flexible working arrangements
• Ongoing professional development and career progression opportunities

• Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks. To learn more about the checks included in this process, please click on the following link: National Security Vetting