Digital Merchandising Operations Specialist | Hybrid Role (12m)

RS Group; Corby; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

RS Group in Corby is recruiting a Digital Merchandising Operations Executive on a 12-month fixed-term basis. This hybrid role combines remote work with on-site collaboration to support digital merchandising across categories and suppliers, ensuring a high-quality customer experience.

You will coordinate reporting, planning tools and processes, analysing data to identify opportunities and drive improvements, while working with cross-functional teams to align priorities and deliver business

Qualifications

• Experience in Digital Merchandising, Ecommerce or Digital Operations within a B2B or B2C environment.
• Strong analytical skills, with experience using digital insight tools and data to identify opportunities and drive action.
• Good understanding of digital merchandising principles, KPIs and customer journey optimisation.
• Excellent organisation and prioritisation skills, with the ability to manage multiple stakeholders, deadlines and competing priorities.
• Experience working with reporting tools, planning processes, content management systems and digital merchandising platforms.
• A proactive, solutions-focused mindset with a passion for continuous improvement and enhancing customer experiences.
• Strong communication and relationship-building skills, with the confidence to collaborate and influence across cross-functional teams.
• Resilient, adaptable and comfortable working in a fast-paced environment with changing priorities.
• Enthusiastic about Ecommerce and delivering exceptional digital experiences for customers.

Responsibilities

• Support the smooth delivery of digital merchandising activity across categories and suppliers, ensuring a consistent and high-quality customer experience.
• Coordinate reporting, planning tools and operational processes, using data and insights to identify opportunities, risks and areas for improvement.
• Support the planning, execution and quality assurance of campaigns, promotions, content updates and other onsite merchandising activity.
• Work closely with cross-functional teams including Commercial, Marketing, SEO, Digital Product, CX/UX and Supply Chain to align priorities and deliver business objectives.
• Monitor onsite performance, customer experience and competitor activity, making recommendations to optimise results.
• Drive continuous improvement by sharing best practice, supporting testing initiatives and identifying opportunities to simplify, standardise or automate processes.
• Act as a key point of contact for operational queries, coordinating with internal stakeholders, suppliers and agencies to keep activity on track.
• Support team projects, meetings and initiatives, providing clear updates and recommendations to stakeholders.

Skills

Digital Merchandising

Analytical skills

Organisation

Stakeholder management

Communication

Ecommerce knowledge

Customer journey

Cross-functional collaboration

Process improvement

Tools

Reporting tools

Content Management Systems

Digital merchandising platforms

Job description

RS Group in Corby is recruiting a Digital Merchandising Operations Executive on a 12-month fixed-term basis. This hybrid role combines remote work with on-site collaboration to support digital merchandising across categories and suppliers, ensuring a high-quality customer experience.

You will coordinate reporting, planning tools and processes, analysing data to identify opportunities and drive improvements, while working with cross-functional teams to align priorities and deliver business