Digital Merchandising Manager

TN United Kingdom; Crick; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Digital Merchandising Manager and play a pivotal role in enhancing online customer experiences. This hybrid position allows for flexibility, enabling you to optimize websites for conversion rates while collaborating with a dynamic Multichannel team. You'll manage merchandising strategies, analyze data, and ensure product visibility across platforms. With a focus on customer-first principles, this role offers an exciting opportunity to drive impactful results in a supportive and inclusive environment.

Benefits

Bonus, discounts, and cashback offers

Life assurance and family policies

Mental health support

Flexible working options

Induction and growth opportunities

Qualifications

• Experience in Digital, Multichannel, or Commercial roles.
• Strong stakeholder management and influencing skills.

Responsibilities

• Use merchandising tools to achieve sales and conversion targets.
• Create and implement an online merchandising strategy across platforms.

Skills

Digital Merchandising

Stakeholder Management

Merchandising Strategy Development

Google Analytics

Project Management

Job description

Come and join us as a results-driven Digital Merchandising Manager on a 12-month FTC and be part of our hugely successful and friendly Multichannel team.

The Role:

As Digital Merchandising Manager, your expertise will be vital in improving our online customer experiences. You will ensure our websites are optimized to drive conversion rates and deliver the best customer experience across the entire website, from search to product page merchandising.

This is a hybrid-based role with flexibility to work from home, but you should be within commuting distance of our offices in Crick, Northamptonshire.

Key Responsibilities

1. Use merchandising tools and processes to achieve sales, AOV, and Conversion AOP targets.
2. Create and implement an online merchandising strategy across all platforms with analysis, ensuring impact across all device types and customer segments.
3. Manage the merchandising/trading calendar to support campaign delivery within deadlines, aligning with seasonal trading plans.
4. Improve product visibility through site search, product merchandising, and customer-friendly navigation.
5. Support senior stakeholders with reports and data analysis for weekly trading meetings and projects.
6. Adjust website content weekly based on trading insights.
7. Manage bundles/recommendations to enhance the shopping journey, including upsell/cross-sell opportunities.
8. Line manage and develop Online Trading Assistants.

Additional Details

This role is primarily remote with occasional visits to our office. You should be based in the UK; our Head Office is in Crick, Northamptonshire.

You:

You’ll embody our customer-first ethos with a creative, data-driven approach. You enjoy collaborating with teams and delivering excellent results.

Skills and Competencies

• Experience in Digital, Multichannel, or Commercial roles.
• Strong stakeholder management and influencing skills.
• Experience in developing merchandising strategies.
• Knowledge of Google Analytics.
• Experience in project management and managing third-party agencies.

Ideal Background

You may have worked as an Assistant Digital Merchandising Manager, Assistant eCommerce Manager, or similar roles in retail, digital, or eCommerce sectors.

About Us:

City Plumbing offers a wide range of plumbing and heating products for trade and retail customers. We value our colleagues and are committed to providing tools and opportunities for success and development.

Benefits and Culture:

• Bonus, discounts, and cashback offers.
• Life assurance, family policies, and additional leave.
• Mental health support and employee assistance programs.
• Induction, growth opportunities, and financial education.
• Flexible working options.
• An inclusive environment that values diversity.

#BelongWithUs

We celebrate diversity and encourage everyone to bring their whole self to work. We undertake criminal record checks for relevant roles, undertaken after job offer acceptance.