Digital Mail & Workplace Services Coordinator

Osborne Clarke; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Osborne Clarke is seeking a Workplace Services Coordinator to support the Workplace Services Team in delivering a 5-star service to internal customers. The role is on-site in our central Bristol office, 37.5 hours/week, 8am-5pm, with flexibility for cover and possible visits to other UK offices.

Responsibilities include managing post and digital mail processes, maintaining audit trails, and supporting boardrooms and building management.

Qualifications

• Previous administrative office based experience.
• High IT proficiency in Microsoft applications and scanning.
• Excellent attention to detail.
• Self-motivated and proactive.
• Strong organisation and effective communication skills.
• Customer/business service awareness as you will be interacting with various stakeholders.
• Adaptability to change and contribute to continuous process improvement.
• Quick and accurate issue resolution.
• Informed decision-making and responsibility for outcomes.
• Supportive of colleagues in meeting client needs.

Responsibilities

• Daily Post Processing: Handle all aspects of post processing as per operating procedures.
• Digital Mail System Maintenance: Maintain audit trails and ensure records are up-to-date.
• Timely Post Availability: Ensure post is accessible to requestors promptly.
• Query Response: Address requests and queries per SLAs, including mail investigations and original requests.
• Incoming Post Processing: Batch, scan, and process incoming post; handle subsequent queries and maintain records.
• Outgoing Post Processing: Manage outgoing post via Royal Mail and couriers.
• Administrative Tasks: Perform admin tasks related to all areas and handle mailbox queries.
• Operational Support: Support day-to-day operations, management, and ad-hoc tasks of Workplace Services.
• Customer Experience: Provide a welcoming and professional customer experience, fostering strong relationships.
• Environment Maintenance: Maintain cleanliness and liaise with Landlord Agents for building systems and common areas.
• Adhoc Duties: Undertake any additional duties required by the business.
• Personal Development: Actively manage personal training and development opportunities.
• Service Level Adherence: Ensure compliance with SLAs and continuous improvement.
• Client Relationship Support: Foster positive internal and external client relationships.

Skills

Administrative experience

MS Office proficiency

Attention to detail

Organisational skills

Communication skills

Self-motivated

Proactive

Tools

Microsoft Office

Scanning

Job description

Osborne Clarke is seeking a Workplace Services Coordinator to support the Workplace Services Team in delivering a 5-star service to internal customers. The role is on-site in our central Bristol office, 37.5 hours/week, 8am-5pm, with flexibility for cover and possible visits to other UK offices.

Responsibilities include managing post and digital mail processes, maintaining audit trails, and supporting boardrooms and building management.