Workplace Services Coordinator (Bristol)

Osborne Clarke; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Osborne Clarke is seeking a Workplace Services Coordinator to support the Workplace Services Team in delivering a 5-star service to internal customers. The role is on-site in our central Bristol office, 37.5 hours/week, 8am-5pm, with flexibility for cover and possible visits to other UK offices.

Responsibilities include managing post and digital mail processes, maintaining audit trails, and supporting boardrooms and building management.

Qualifications

• Previous administrative office based experience.
• High IT proficiency in Microsoft applications and scanning.
• Excellent attention to detail.
• Self-motivated and proactive.
• Strong organisation and effective communication skills.
• Customer/business service awareness as you will be interacting with various stakeholders.
• Adaptability to change and contribute to continuous process improvement.
• Quick and accurate issue resolution.
• Informed decision-making and responsibility for outcomes.
• Supportive of colleagues in meeting client needs.

Responsibilities

• Daily Post Processing: Handle all aspects of post processing as per operating procedures.
• Digital Mail System Maintenance: Maintain audit trails and ensure records are up-to-date.
• Timely Post Availability: Ensure post is accessible to requestors promptly.
• Query Response: Address requests and queries per SLAs, including mail investigations and original requests.
• Incoming Post Processing: Batch, scan, and process incoming post; handle subsequent queries and maintain records.
• Outgoing Post Processing: Manage outgoing post via Royal Mail and couriers.
• Administrative Tasks: Perform admin tasks related to all areas and handle mailbox queries.
• Operational Support: Support day-to-day operations, management, and ad-hoc tasks of Workplace Services.
• Customer Experience: Provide a welcoming and professional customer experience, fostering strong relationships.
• Environment Maintenance: Maintain cleanliness and liaise with Landlord Agents for building systems and common areas.
• Adhoc Duties: Undertake any additional duties required by the business.
• Personal Development: Actively manage personal training and development opportunities.
• Service Level Adherence: Ensure compliance with SLAs and continuous improvement.
• Client Relationship Support: Foster positive internal and external client relationships.

Skills

Administrative experience

MS Office proficiency

Attention to detail

Organisational skills

Communication skills

Self-motivated

Proactive

Tools

Microsoft Office

Scanning

Job description

Role profile

We have a great opportunity for a Workplace Services Coordinator to support our Workplace Services Team in delivering a 5-star service to internal customers.

The role is based on-site in our central Bristol office providing cover between the hours of 8am to 5pm, 37.5 hours per week with flexibility for cover when required and may include visits to our other UK offices.

The Role

You will have a primary focus on physical (to include but not limited to, incoming & outgoing post) and Digital Mail processes.

Ensure efficient, confidential, and accurate handling of electronic and physical post records.

Perform incoming and outgoing postal duties, support boardrooms and building management, and provide professional support to OC and Business Services.

You will receive training for various IT systems, First Aid, Fire Marshal responsibilities, Evac Chair, IOSH Working Safely and Manual Handling.

Key Responsibilities

• Daily Post Processing: Handle all aspects of post processing as per operating procedures.
• Digital Mail System Maintenance: Maintain audit trails and ensure records are up-to-date.
• Timely Post Availability: Ensure post is accessible to requestors promptly.
• Query Response: Address requests and queries per SLAs, including mail investigations and original requests.
• Incoming Post Processing: Batch, scan, and process incoming post; handle subsequent queries and maintain records.
• Outgoing Post Processing: Manage outgoing post via Royal Mail and couriers.
• Administrative Tasks: Perform admin tasks related to all areas and handle mailbox queries.
• Operational Support: Support day-to-day operations, management, and ad-hoc tasks of Workplace Services.
• Customer Experience: Provide a welcoming and professional customer experience, fostering strong relationships.
• Environment Maintenance: Maintain cleanliness and liaise with Landlord Agents for building systems and common areas.
• Adhoc Duties: Undertake any additional duties required by the business.
• Personal Development: Actively manage personal training and development opportunities.
• Service Level Adherence: Ensure compliance with SLAs and continuous improvement.
• Client Relationship Support: Foster positive internal and external client relationships.

We Are Looking For Someone With

• Previous administrative office based experience.
• High IT proficiency in Microsoft applications and scanning.
• Excellent attention to detail.
• Self-motivated and proactive.
• Strong organisation and effective communication skills.
• Customer/business service awareness as you will be interacting with various stakeholders.
• Adaptability to change and contribute to continuous process improvement.
• Quick and accurate issue resolution.
• Informed decision-making and responsibility for outcomes.
• Supportive of colleagues in meeting client needs.

Salary And Benefits

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

Our recruitment process

Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.

We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.

About Us

Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.

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