Digital Learning Course Officer

LGBT Jobs; Greater London; Ibrido; GBP 32.000 - 42.000; Tempo pieno

Vantaggi offerti da questo lavoro

Pension scheme

Staff training and development

Sector-leading salary

Descrizione del lavoro

City St George’s, University of London is expanding its Bayes Digital Learning team to support the development and delivery of online programmes and short courses. The role involves being the first point of contact for students and ensuring a smooth, personalised student experience across enrolment, assessment and evaluation.

The successful candidate will deliver excellent customer service, engage effectively with a diverse set of stakeholders, and adapt to a fast-paced online education

Competenze

• Excellent customer service and communication skills.
• Engaging communication style and experience working with diverse stakeholders.
• Eye for detail and proficiency using technologies in an online learning environment.
• Experience in Higher or Further Education is desirable.
• Flexible and comfortable with change; focused on delivering the best student experience.

Mansioni

• Provide first point of contact for Bayes Digital Learning students.
• Support enrolment, assessment and evaluation processes.
• Collaborate with colleagues to deliver a high-quality, personalised student experience.

Conoscenze

Customer service

Communication

Organisational skills

Formazione

Experience in Higher/Further Education

Strumenti

Online learning platforms

Descrizione del lavoro

Supports development and delivery of online programmes and short courses

Acts as first point of contact for Bayes Digital Learning students

Requires excellent customer service and communication skills

Salary, pension scheme and staff training and development benefits offered

City St George’s, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.

Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Background – Bayes Business School (formerly Cass) is among the small group of business schools with an established reputation for excellence in both business research and education. Bayes holds the “triple-crown” accreditation from the Association to Advance Collegiate Schools of Business (AACSB), the Association of MBAs (AMBA) and the European Quality Improvement System (EQUIS).

The Bayes Digital Learning team supports the development and delivery of high-quality online programmes and short courses, as a core part of Bayes’ strategy.

Responsibilities – Working within the Bayes Digital Learning team, this varied role requires collaboration with colleagues to provide an excellent, efficient, and personalised student experience, often acting as first point of contact for students. It supports a range of administrative activities and events including enrolment, assessment and evaluation and plays an integral part in ensuring that Bayes online students have a well-supported and successful educational experience.

Person Specification – The successful candidate will have excellent customer service skills, an engaging communication style and be confident working with diverse stakeholders. An eye for detail and proficiency using a range of technologies in an online learning environment will be advantageous, as will experience of working within a Higher or Further Education institution. They should be flexible, comfortable with change and understand the importance of delivering the best experience for our students.

Additional Information

Closing date for applications: 8th November 2026 at 11:59pm

Interviews are scheduled to take place on a date to be confirmed.

The selection process will involve an interview and an exercise & presentation. Further details will be confirmed at the interview stage.

City St George’s offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.

We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George’s operates a guaranteed interview scheme for disabled applicants.

The University of business, practice and the professions.