Digital & IT Service Desk Officer - 2-Year Fixed Term

NHS Lothian; Livingston; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

35 days leave pro-rata

SPPA pension scheme

NHS discounts on goods and services

Job summary

NHS Lothian is seeking a Digital & IT Desktop Support Officer (Service Desk) on a fixed-term 2-year contract to support staff across the organisation. Based at St John’s Hospital, Livingston, the role provides frontline IT assistance, handling incidents and service requests for hardware and software with a strong emphasis on customer service.

The ideal candidate will have experience with Microsoft 365, Active Directory and Azure, and will work within ITIL-style processes and SLAs to ensure

Qualifications

• Strong customer service skills with excellent organisational ability.
• Solid understanding of IT technical support including Microsoft 365, Active Directory and Azure.
• Knowledge of IT operational support frameworks including incident management and SLAs.

Responsibilities

• Work as part of the Digital and IT Service Desk to deliver a consistent, high-quality service.
• Provide technical remote support for hardware and software used by staff.
• First point of contact for IT services across NHS Lothian, in line with SLAs.
• Assist in improving IT processes and knowledgebase.

Skills

Customer service

Organisational skills

Communication

Tools

Microsoft 365

Active Directory

Azure

Job description

NHS Lothian is seeking a Digital & IT Desktop Support Officer (Service Desk) on a fixed-term 2-year contract to support staff across the organisation. Based at St John’s Hospital, Livingston, the role provides frontline IT assistance, handling incidents and service requests for hardware and software with a strong emphasis on customer service.

The ideal candidate will have experience with Microsoft 365, Active Directory and Azure, and will work within ITIL-style processes and SLAs to ensure