Senior IT Service Desk Engineer – Lead Multi-Site Support

Alexander Dennis Limited; United Kingdom; A distancia; GBP 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Pension plan

Wellbeing support

Cycle to work

Parental benefits

Descripción de la vacante

Alexander Dennis Limited is seeking a Principal IT Service Desk Engineer on a fixed-term contract to lead and deliver high-quality IT support across the business from Larbert. You will handle both first and second-line support, drive service excellence, and partner with multiple teams to enable reliable, secure IT services throughout the organisation.

The role requires strong Microsoft tech knowledge, user admin, device management and excellent communication skills to support colleagues across

Formación

• Experienced IT professional with strong background in Service Desk, Service Delivery or desktop support.
• Excellent problem-solving skills and a customer-first mindset.
• Ability to manage incidents and service requests through to successful resolution.

Responsabilidades

• Provide both first and second-line IT support across Alexander Dennis.
• Drive service excellence, continuous improvement and user satisfaction.
• Support colleagues across multiple locations and resolve complex technical issues.
• Manage incidents and service requests through to resolution and closure.
• Contribute to technology rollouts and improvement initiatives.
• Collaborate with Infrastructure, Cyber Security, Engineering Systems and third-party partners to keep IT services reliable and secure.

Conocimientos

IT service desk

Service delivery

Desktop support

Microsoft technologies

User administration

Device management

End-user support

Communication

Herramientas

Hornbill

ManageEngine

Descripción del empleo

Alexander Dennis Limited is seeking a Principal IT Service Desk Engineer on a fixed-term contract to lead and deliver high-quality IT support across the business from Larbert. You will handle both first and second-line support, drive service excellence, and partner with multiple teams to enable reliable, secure IT services throughout the organisation.

The role requires strong Microsoft tech knowledge, user admin, device management and excellent communication skills to support colleagues across