Digital innovation, insight and transformation manager

Mountain Warehouse; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company in retail is seeking a Digital Innovation, Insight and Transformation Manager to enhance their eCommerce operations. This role involves driving strategic initiatives, improving workflows, and leveraging data insights to boost growth. The ideal candidate will have substantial experience in eCommerce and project management, with a focus on operational improvements. The position offers a hybrid work environment, competitive salary, and various employee benefits.

Benefits

Competitive salary and benefits

Hybrid working: 3 days in London office, 2 days remote

Holiday allowance

50% staff discount, 25% for family and friends

Pension scheme

Qualifications

• 5+ years of experience in eCommerce operations or transformation roles.
• Knowledge of project management methodologies.

Responsibilities

• Accelerate cross-team digital initiatives from inception to implementation.
• Drive performance improvements through data-driven insights.

Skills

Data Analysis

Problem Solving

Project Management

Tools

MS Excel

SQL

Job description

Digital Innovation, Insight and Transformation Manager

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Role Overview

Mountain Warehouse's eCommerce business is a high-growth, international operation that significantly contributes to total group revenue via direct-to-consumer websites, third-party marketplaces, and digital concessions. We’re looking for a highly organized and strategic Digital Innovation, Insight and Transformation Lead to play a critical role in scaling our online business.

The successful candidate will have a hands-on role delivering our eCommerce expansion strategy by supporting new, innovative ways to drive profitable growth, streamline operations, and enhance customer experience.

This role suits a bright, analytical, and ambitious individual capable of delivering across a wide-ranging brief, often to tight deadlines. It offers variety and autonomy in a growing business area.

Key Responsibilities

• Accelerate cross-team digital initiatives from inception to implementation.
• Partner with senior stakeholders to assess current processes, identify gaps, and design improved workflows and systems.
• Shape thinking in new business areas by assessing risks, benefits, and competitive dynamics.
• Develop and manage project plans, timelines, budgets, and success metrics for change initiatives.
• Drive performance improvements through data-driven insights and continuous improvement methodologies.
• Build effective relationships with internal and external stakeholders.

Ideal Candidate

• 5+ years of experience in eCommerce operations, online retail, or transformation roles.
• Knowledge of project management methodologies and lifecycles.
• Proven success in operational improvements and leading transformation projects.
• Strong data analysis skills, with advanced knowledge of MS Excel and/or SQL.
• Outstanding problem-solving capabilities.
• Excellent project management and stakeholder communication skills.
• Ability to prioritize and multitask autonomously.
• Experience in strategic change, management consulting, or project delivery is a plus.
• Knowledge of retail marketplace operations is desirable.

Benefits

• Competitive salary and benefits.
• Hybrid working: 3 days in London office, 2 days remote.
• Holiday allowance.
• 50% staff discount, 25% for family and friends.
• Pension scheme.

Additional Details

Seniority Level: Mid-Senior level

Employment Type: Full-time

Job Function: Business Development and Sales

Industry: Retail