UK Team Leader (Chain 1 & 5)

Mountain Warehouse

Turves Green

On-site

GBP 14,570 - 20,751

Part time

14 days+

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Benefits offered by this job

Monthly Bonus Scheme

50% Colleague Discount

28 days annual leave

Employee Assistance Programme

Auto-enrolment Pension scheme

Job summary

A leading outdoor retail company in the UK is looking for a passionate Team Leader to motivate and develop its retail team. This part-time role involves achieving sales targets, providing exceptional customer service, and ensuring operational excellence. Ideal candidates will have retail experience, strong leadership skills, and a commitment to fostering a great team environment. Benefits include a monthly bonus scheme, discounts, and generous leave policies.

Qualifications

Proven experience in retail leadership.
Ability to inspire and motivate a team.
Exceptional customer service skills.

Responsibilities

Lead and develop the retail team to exceed targets.
Ensure exceptional customer service standards are met.
Uphold shop floor standards and operational excellence.
Engage in visual merchandising efforts for a welcoming environment.

Skills

Customer service

Leadership

Communication

Retail experience

Problem-solving

Job description

Join to apply for the UK Team Leader (Chain 1 & 5) role at Mountain Warehouse

Description

Team Leader - 16 Hours minimum + Overtime when available

Application Deadline: 5 December 2025

Department: UK Retail

Location: Longbridge (LGB)

Compensation: £12.82 / hour

Description

Team Leader - 16 Hours minimum + Overtime when available

Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you!

We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer.

Key Responsibilities

Leadership & Team Development: Foster a collaborative and supportive team environment, uniting colleagues around shared goals.
Drive continuous growth by coaching, training, and mentoring your team.
Keep your team informed and engaged through clear, open communication.
Empower your team with up-to-date product knowledge to meet customer needs confidently.

Operational Excellence: Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day.
Oversee daily store operations, including opening and closing duties, to ensure smooth workflows.
Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike.
Prioritise Health & Safety, safeguarding the wellbeing of your team and customers.

Sales & Performance: Motivate your team to meet and exceed sales targets and KPIs.
Identify growth opportunities for team members and suggest strategies for their development.

Customer Experience: Set the standard for exceptional customer service and ensure it’s delivered consistently.
Resolve customer concerns promptly and professionally, creating memorable shopping experiences.
Represent the Mountain Warehouse brand with enthusiasm and professionalism.
Build connections within the local community, enhancing the store’s personal and welcoming atmosphere.

We Would Love To Meet Someone Who Is

Passionate about delivering outstanding customer service.
A confident and reliable motivator, with a talent for inspiring others.
Experienced in all areas of retail, from stock control to visual merchandising.
A strong communicator who can engage at all levels and provide constructive feedback.
Proactive and results-driven, with a track record of setting and achieving goals.
Approachable, trustworthy, and a natural team player.
Skilled at problem-solving within company guidelines and policies.

What’s in it for you?

Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary
50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance
28 days annual leave, including Bank Holidays
Access to Employee Assistance Programme, and a Colleague Hardship Scheme
Generous Colleague Referral Incentive
Auto-enrolment Pension scheme
A stable, successful and supported environment
Length of service awards

Seniority level