Digital Fulfilment Insights & Ops Advisor

Gap Personnel Limited; Plymouth; Hybrid; GBP 32,000 - 48,000; Full time

Benefits offered by this job

Hybrid working environment

Career development

Comprehensive employee benefits

Job summary

Gap Personnel Limited is seeking a Digital Fulfilment & Insights Advisor to support digital fulfilment performance across a nationwide retail operation. The role blends data analysis with operational support, working with stores and central teams to identify opportunities and implement improvements that enhance customer experience.

The position offers a hybrid mix of office, home-based and field-based activity with opportunities to visit sites and influence operational excellence.

Qualifications

• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Experience using Microsoft Excel and Power BI for reporting.
• Excellent communication and stakeholder management skills.
• Proactive problem-solving and continuous improvement mindset.
• Strong organisational skills and attention to detail.
• Ability to collaborate across multiple departments and levels.
• Willingness to travel nationally as required.

Responsibilities

• Support continuous improvement of digital fulfilment operations across multiple channels.
• Visit locations to review processes and identify efficiency opportunities.
• Provide guidance to operational management on fulfilment best practices.
• Analyse fulfilment, stock, and order data to identify trends and risks.
• Develop and enhance reports, dashboards, and performance metrics.
• Collaborate with IT and BI teams to improve reporting and processes.
• Assist with testing and implementation of new systems and initiatives.

Skills

Analytical thinking

Stakeholder management

Communication

Problem solving

Team collaboration

Organization

Attention to detail

Travel readiness

Tools

Power BI

Microsoft Excel

Job description

Gap Personnel Limited is seeking a Digital Fulfilment & Insights Advisor to support digital fulfilment performance across a nationwide retail operation. The role blends data analysis with operational support, working with stores and central teams to identify opportunities and implement improvements that enhance customer experience.

The position offers a hybrid mix of office, home-based and field-based activity with opportunities to visit sites and influence operational excellence.