Digital-Friendly Five-Star Café Assistant

Marks & Spencer Plc; Newry; On-site; GBP 12,000 - 18,000; Part time

Job summary

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join our store café. The role focuses on delivering fast, friendly service while taking orders digitally and maintaining top food safety standards.

You’ll be a brand ambassador, recommending great food and drink and keeping the café smoothly running during busy periods. This hands-on, high-pressure position requires calm under pressure, warmth with customers, and a collaborative spirit.

Qualifications

• Digital literacy to use ordering tools and tablets.
• Strong customer service mindset.
• Ability to work as part of a fast-paced team.
• Willingness to adapt to changing shifts and duties.

Responsibilities

• Take and fulfil orders quickly using café tech.
• Maintain high food safety and cleanliness standards throughout service.
• Deliver five-star service even during peak times.
• Support colleagues to ensure a smooth, high-performance operation.
• Be flexible in role and location within the café as needed.

Skills

Digital literacy

Customer service

Teamwork

Flexibility

Job description

Marks & Spencer Plc is hiring a Cafe Customer Assistant to join our store café. The role focuses on delivering fast, friendly service while taking orders digitally and maintaining top food safety standards.

You’ll be a brand ambassador, recommending great food and drink and keeping the café smoothly running during busy periods. This hands-on, high-pressure position requires calm under pressure, warmth with customers, and a collaborative spirit.