Digital Experience Projects Lead - Hybrid & UX Strategy

Oxford Brookes University; Oxford; Hybrid; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Holiday entitlement 25 days

Job summary

Oxford Brookes University is seeking a Digital Experience Projects Manager based at Headington with hybrid working.

You will manage strategic digital experience projects across the student experience portal and staff intranet (ServiceNow Employee Centre), collaborating with the Web and Digital team, the ServiceNow platform team, and the Communications team, to identify, design, deliver, and review user experience improvements that inform decision-making.

Qualifications

• Demonstrable experience in digital content management and project management.
• Proficiency with CMS, web analytics, SEO, and digital design principles.
• Strong planning and organizational skills to manage competing demands.
• Excellent communication and stakeholder engagement abilities; experience leading workshops.
• Experience conducting, analyzing, and reporting on user research (usability studies, audits, surveys).
• Ability to define technical requirements, prototype, and perform testing.
• A-levels or equivalent qualification/experience.

Responsibilities

• Identify, prioritise, and scope strategic UX projects across student portal and staff intranet.
• Project manage UX projects from inception to review, including requirements, planning, scheduling, and change management.
• Manage portal and intranet content and functionality changes, including writing and building new sections.
• Plan and deliver UX workshops and discovery sessions with stakeholders at various levels.
• Conduct user research using audits, analytics, usability studies, SEO reviews, A/B testing, and surveys.
• Analyse findings and present reports and recommendations to committees and stakeholders.
• Support ServiceNow Platform team by investigating issues, defining requirements, preparing work items, and performing testing.

Skills

Digital content management

Project management

CMS

Web analytics

SEO

Stakeholder engagement

User research

Prototyping & testing

A-levels or equivalent

Education

A-levels or equivalent

Degree in a relevant subject

Tools

ServiceNow

Job description

Oxford Brookes University is seeking a Digital Experience Projects Manager based at Headington with hybrid working.

You will manage strategic digital experience projects across the student experience portal and staff intranet (ServiceNow Employee Centre), collaborating with the Web and Digital team, the ServiceNow platform team, and the Communications team, to identify, design, deliver, and review user experience improvements that inform decision-making.