Digital Experience Manager

Forbes Advisor; United Kingdom; Remote; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Digital Experience Manager to join their innovative Business Transformation team. In this role, you will lead a talented team, optimizing customer experiences through strategic CRO and UX practices. Your expertise in product analytics and user testing will drive enhancements across digital platforms, ensuring alignment with business objectives. This fully remote position offers a competitive compensation package, including health benefits and unlimited time off, making it an exciting opportunity for those passionate about user experience and digital transformation.

Benefits

Health, dental and vision insurance

401K – company match

Unlimited time off

Third Friday of the month closed

Competitive compensation package

Qualifications

• 5+ years in Product Analytics, UX, or CRO with a focus on optimization.
• Experience developing and leading a small team.
• Expertise in UX best practices and experimentation.

Responsibilities

• Lead the Digital Experience team, enhancing customer experience.
• Define and improve CRO strategies and UX optimization.
• Analyze performance against KPIs aligned with business goals.

Skills

Product Analytics

User Experience (UX)

CRO Strategy

SQL

Google Analytics

AB Testing

Problem-solving

Analytical Skills

Tools

Tableau

Custom CMS

Job description

At Forbes Advisor, our mission is to help readers turn their aspirations into reality. We arm people with trusted advice and guidance, so they can make informed decisions they feel confident in and get back to doing the things they care about most.

We are an experienced team of industry experts dedicated to helping readers make smart decisions and choose the right products with ease. Marketplace boasts decades of experience across dozens of geographies and teams, including Content, SEO, Business Intelligence, Finance, HR, Marketing, Production, Technology and Sales. The team brings rich industry knowledge to Advisor’s global coverage of consumer credit, debt, health, home improvement, banking, investing, credit cards, small business, education, insurance, loans, real estate and travel.

Forbes Advisor is hiring! We are looking for a Digital Experience Manager to join our growing Business Transformation team.

Responsibilities:

• Manage and work alongside other members of the Digital Experience team, providing thoughtful guidance, strong leadership development, mentorship, and coaching
• Works closely with functional leaders across the organization to ensure products, sites, or landing pages are optimized for the customer experience
• Responsible for creating, defining, and improving our current CRO strategy and UX optimization processes, frameworks, and infrastructure
• Support Design, Operations, Product, and Engineering teams with the creation of new features and tools that enhance the customer experience and drive additional revenue
• Analyze on-site performance against core KPIs that align with the broader business goals

About You:

• At least five years of experience in a Product Analytics, User Experience (UX), or CRO role with an emphasis on proactive optimization and feature development
• Experience developing a small team from the ground up
• Strong ability to coordinate with different stakeholders to produce an optimisation strategy
• Expertise in UX best practices, experimentation infrastructure, conversion rate optimization, and AB testing
• Experience with user testing platforms and developing user testing interviews and surveys
• Strong knowledge of SQL and dashboarding tools, such as Tableau
• Google Analytics or other analytic platform experience
• Experience managing the end-to-end experimentation process, including hypothesis setting, test design, KPI selection and goals, test execution, results measurement and longer term recommendations
• Ability to blend quantitative and qualitative data to understand user behavior and be able to identify key metrics
• Strong knowledge of statistics and implementation to large-scale experimentation, ensuring best practices throughout optimisation process
• Experience using custom CMS
• Excellent problem-solving and analytical skills
• Ability to prioritize across different projects to focus on highest-impact work
• High level of attention to detail
• Comfortable working collaboratively with teammates across multiple geographies and time zones
• Competitive compensation package
• Health, dental and vision insurance
• 401K – company match
• Fully remote team
• Unlimited time off
• Third Friday of the month closed

Additional Information

Forbes Advisor provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.