Digital & CRM Account Manager

TN United Kingdom; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic opportunity for a Digital & CRM Account Manager in Birmingham, focusing on managing digital marketing activities across multiple markets. You'll collaborate with internal teams, oversee campaign execution, and ensure client satisfaction while working in a fast-paced environment. The role offers a competitive salary and numerous perks, including generous holiday and wellbeing initiatives.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Medical Cash Plan

Smart Working Options

Discounts through our online platform

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards with bonuses

Enhanced Family Leave

Qualifications

• Experience in multi-channel marketing, especially on social channels.
• Strong multi-tasking abilities managing multiple projects.

Responsibilities

• Overseeing day-to-day digital marketing activity for global clients.
• Scheduling digital briefs and ensuring campaigns go live on time.
• Measuring campaign effectiveness and providing insights.

Skills

Client-centric approach

Multi-channel marketing

Communication

Problem-solving

Organization

Education

Experience in a similar role

Tools

Excel

PowerPoint

Job description

Digital & CRM Account Manager, Birmingham

Client: Inspired Thinking Group (ITG)

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: b24a99207736

Job Views: 2

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

We are looking for a Digital & CRM Account Manager to join our wider ITG team, supporting a busy and growing account. Your main responsibility will be overseeing the day-to-day digital marketing activity for our global agricultural client across the UK/Eire, French, Italian, German, Spanish & Polish markets, delivering digital campaigns, reviewing performance, and providing insights into what’s working well and what isn’t. Additionally, you will support CRM workflows and manage data processes.

Your tasks include executing digital activity for each market, ensuring verification, accuracy, and completeness of all digital campaigns across our Monday.com boards. You will work with the Senior Account Manager to support CRM workflows and collaborate with internal teams for each BAU campaign. This role requires commitment, resilience, project management skills, customer service, and operational excellence.

Your responsibilities include:

• Scheduling digital briefs across all markets according to client campaign deployment dates, including paid social media and WhatsApp advertising.
• Ensuring digital campaigns go live on time and are monitored during their run.
• Maintaining strong relationships with internal marketing performance teams and Field Marketing Consultants in each market, keeping all stakeholders informed and issues addressed.
• Supporting the Senior Account Manager in CRM setup, including data work, asset checking, workflow updates, and liaising with internal departments.
• Overseeing updates to our marketing portal, updating campaign calendars, and supporting BAU workflows.
• Assisting with client meetings, including minute-taking.
• Seeking process improvements for efficient campaign management.
• Measuring campaign effectiveness, identifying trends, and providing insights.
• Managing multiple projects effectively.
• Acting as a key client advocate.
• Delivering key KPIs weekly.
• Researching and providing insights for client reporting.

Requirements:

• Client-centric approach.
• Experience in multi-channel marketing, especially social channels (Facebook, Instagram, WhatsApp for Business).
• Excellent written and verbal communication skills.
• Strong multi-tasking abilities managing multiple projects.
• Meticulous attention to detail and high standards for quality.
• Exceptional organization and communication skills; a team player with a positive attitude.
• Problem-solving skills and ability to remain calm under pressure.
• Flexibility to work in a fast-paced environment and commitment to role development.
• Experience in a similar role.
• Proficiency in Excel and PowerPoint/Keynote.

What’s on offer:

Alongside a competitive salary, we offer numerous perks including:

• 25 days’ holiday + bank holidays
• Annual Wellbeing Day
• Pension Scheme
• Medical Cash Plan
• Smart Working Options
• Discounts through our online platform
• Employee Assistance Programme
• Cycle to Work Scheme
• Monthly Employee Awards with bonuses
• Charity fundraising and Volunteer Days
• Referral scheme (£1,500 reward)
• Wellbeing Workshops and Champions
• Enhanced Family Leave

We Value Diversity

We promote diversity and ensure fair treatment for all applicants regardless of background. We are committed to increasing representation of under-represented groups and support various employee community groups.

We believe in taking care of ourselves, each other, and the planet, because we’re stronger together.

What next?

If interested, please submit your application, and our team will be in touch.