Digital & CRM Account Manager

Inspired Thinking Group (ITG); Birmingham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Digital & CRM Account Manager to oversee digital marketing activities for a global agricultural client. The role involves managing campaigns across multiple markets, ensuring accuracy, and providing insights. Ideal candidates will have strong communication skills, attention to detail, and experience in multi-channel marketing.

Benefits

25 days’ holiday + bank holidays

Annual Wellbeing Day

Pension Scheme

Corporate Medical Cash Plan

Smart Working Options

Employee Assistance Programme

Cycle to Work Scheme

Monthly Employee Awards

Referral scheme

Enhanced Family Friendly Leave

Qualifications

• Experience in digital marketing across various channels.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Oversee day-to-day digital marketing for a global client.
• Support CRM workflows and manage data processes.
• Ensure timely campaign deployment across markets.

Skills

Client-centric approach

Multi-channel marketing

Excellent communication skills

Attention to detail

Problem solving

Organizational skills

Education

Experience within a similar role

Tools

Excel

Powerpoint

Job description

We are looking for a Digital & CRM Account Manager to join our wider ITG team, to support a busy and growing account. As Digital & CRM Account Manager, your main responsibility is to oversee the day-to-day digital marketing activity for our global agricultural client across the UK/Eire, French, Italian, German, Spanish & Polish markets delivering our digital campaigns, reviewing performance and pro-actively providing insights into what’s working well and what isn’t. In addition, you will be supporting with our CRM work flows and managing data processes.

Your tasks will be to execute the digital activity for each market and focus on verification, accuracy and completeness of all digital campaigns across our Monday.com boards. As part of the role you will work with the Senior Account Manager to support in the CRM work flow process and work with internal teams for each BAU campaign. This role requires commitment, resilience and a keen focus on project management as well as the responsibility of customer service delivery, as well as operational excellence.

Your responsibilities include:

Ensuring that digital briefs across all markets are scheduled in accordance to the client campaign deployment dates across paid social media and Whats App advertising.
Work with internal stake holders to ensure all digital campaigns go live on time and are monitored during campaign periods.

Working closely and maintain great relationships with our internal marketing performance team as well as the Field Marketing Consultants in each market to keep the team informed of progress, deal with any issues and maintain strong communication with all internal stake holders.

Supporting the Senior Account Manager in the CRM set up of campaign deployment, this will include data work, checking assets, updating work flow tickets and liaison with different internal teamITG departments. Other responsibilities include overseeing updates to our marketing portal, updating campaign calendars and assist with our BAU workflow as well as supporting the Account Directors in client monthly meetings and minute taking.

• Actively seek opportunities to improve processes to ensure efficient management. and delivery of our digital campaigns
• Identify trends, measure campaign effectiveness, and provide actionable insights.
• Ability to drive through multiple projects.
• Act as key client advocate.
• Key KPIs to be delivered on a weekly basis.
• Research and provide insights to client reporting.

Requirements

• You have a client-centric approach
• You’ll hold experience within multi-channel marketing specifically social channels (Facebook, Instagram, Whats App for Business)
• You’ll have excellent written and verbal communication skills
• You have a strong ability to multi-task, managing multiple, multi-phase projects at various stages
• You hold meticulous attention to detail, with the ability to meet high standards for quality and accuracy
• Your organisation and communication skills will be second-to-none and you’ll be a team player with a positive attitude
• Able to problem solve and remain calm under pressure
• You’ll be flexible and able to work in a fast paced, hard working environment and demonstrate commitment to the role and to drive development
• Experience within a similar role
• Computer literate with strong skills in Excel and Powerpoint/Keynote

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays– we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings– through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme– our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme– know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together.

What next?
If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.