Digital & CRM Account Manager

Inspired Thinking Group (ITG); Birmingham; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading company in technology and marketing is seeking a Digital & CRM Account Manager to oversee digital marketing activities for a global agricultural client. The role involves managing campaigns, analyzing performance, and supporting CRM workflows. Ideal candidates will have a client-centric approach, strong project management skills, and experience in multi-channel marketing. The position offers competitive salary and benefits, including flexible working and wellness programs.

Benefits

25 days' holiday

Wellbeing days

Pension

Medical plan

Flexible working

Savings discounts

Employee awards

Charity initiatives

Referral bonuses

Family-friendly leave policies

Qualifications

• Experience with multi-channel marketing, especially social media.
• Relevant experience in a similar role.

Responsibilities

• Coordinate digital campaign scheduling across multiple markets.
• Analyze trends and deliver actionable insights.
• Manage updates to marketing portals and support workflows.

Skills

Client-centric approach

Multi-channel marketing

Communication

Project management

Problem-solving

Tools

Excel

PowerPoint

Job description

Talent Acquisition Manager @ ITG & Storyteq | transforming the way global brands do marketing through our innovative SaaS & end-to-end services.

We are seeking a Digital & CRM Account Manager to join our ITG team and support a busy, expanding account. Your primary role will be managing the daily digital marketing activities for our global agricultural client across multiple markets, including UK/Eire, France, Italy, Germany, Spain, and Poland. This involves overseeing digital campaigns, analyzing performance, and providing insights, alongside supporting CRM workflows and data management.

Your responsibilities include executing digital activities, ensuring campaign accuracy, collaborating with internal teams, maintaining strong stakeholder relationships, and supporting CRM setup and data processes. The role demands commitment, resilience, excellent project management, customer service, and operational excellence.

Your key responsibilities:

• Coordinate digital campaign scheduling across markets to meet deployment dates for paid social media and WhatsApp advertising.
• Ensure timely campaign launches and monitor performance throughout campaign periods.
• Maintain effective communication with marketing teams and Field Marketing Consultants to track progress and resolve issues.
• Assist the Senior Account Manager with CRM setup, data checks, asset verification, workflow updates, and liaising with internal departments.
• Manage updates to marketing portals, campaign calendars, and support BAU workflows, including client meetings and minute-taking.
• Identify process improvements for campaign management efficiency.
• Analyze trends, measure effectiveness, and deliver actionable insights.
• Drive multiple projects simultaneously and act as a key client advocate.
• Deliver weekly KPIs and provide insights for client reporting.

Requirements:

• Client-centric approach
• Experience with multi-channel marketing, especially social media (Facebook, Instagram, WhatsApp for Business)
• Excellent communication skills
• Strong multitasking and project management abilities
• Meticulous attention to detail and high-quality standards
• Exceptional organization and teamwork skills
• Problem-solving skills and ability to remain calm under pressure
• Flexible and adaptable in a fast-paced environment
• Relevant experience in a similar role
• Proficiency in Excel and PowerPoint/Keynote

Benefits:

• Competitive salary plus perks such as 25 days' holiday, wellbeing days, pension, medical plan, flexible working, savings discounts, employee awards, charity initiatives, referral bonuses, wellbeing programs, and family-friendly leave policies.

We Value Diversity: We promote equality and inclusion, welcoming applicants regardless of age, race, gender, religion, sexual orientation, disability, or nationality. We support various employee resource groups and are committed to fostering a supportive, diverse workplace.

Next Steps: Interested? Submit your application, and our team will be in touch.

Additional details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Marketing
• Industries: Technology, Information and Internet