Digital Counsellor

The Portfolio Group; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A trusted health and wellbeing network in Manchester is seeking a Digital Counsellor to provide emotional support and guidance through various digital mediums. Candidates should have a diploma in counselling, BACP membership, and relevant experience. This role offers competitive benefits including generous holiday allowance and professional development support.

Benefits

BACP membership paid

Monthly incentives

25 days' holiday plus bank holidays

Cycle to work scheme

Private medical insurance after 5 years

Qualifications

• Minimum diploma level 4 in Counselling and a minimum of 150 counselling hours.
• 12 months post-qualification experience.
• Registered member of the BACP.

Responsibilities

• Provide emotional support through digital channels.
• Complete risk assessments and ensure compliance with the BACP code.
• Tailor responses to meet individual client needs.

Skills

Diploma level 4 in Counselling

BACP registered membership

Post-qualification experience

Computer literacy

Education

Diploma in Counselling

Tools

MS Office

Job description

Overview

Digital Counsellor – FTE UK-based, office based. Salary: £(phone number removed).
This role is within a trusted health and wellbeing network that provides 24/7 employee support across private, public and non-profit sectors.

Join an industry-leading EAP and OH provider recognised by Sunday Times as a Best Places to Work.

Job Overview

You will provide emotional support and guidance via digital mediums, primarily email, video call, live chat and SMS, to clients. You will complete risk assessments and work in line with the BACP code of ethics, ensuring the highest level of service and support is provided to all service users.

Responsibilities

• Providing an efficient and effective digital counselling service to all service users, working in line with clinical governance.
• Effectively answer queries and triage to determine the most appropriate type of support required (e.g., advice, counselling).
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed.
• Responding to all web enquiries and tailoring responses to meet individual requirements.
• Providing "In the moment" support to service users via the Live Chat function and Live Video Calls.

Essential Skills and Competencies

• Minimum diploma level 4 in Counselling and a minimum of 150 counselling hours.
• 12 months post-qualification experience.
• Registered member of the BACP.
• Relevant telephone experience.
• High level of computer literacy (MS Office, Word, Excel and PowerPoint).

Desirable Skills and Competencies

• Accredited with the BACP or eligible for the accreditation process.
• EAP experience.
• Experience of working within a target-driven environment.

Employee Benefits

• BACP (or equivalent) membership and accreditation paid for.
• BACP CBD Hub.
• Up to £70 per month for supervision.
• Monthly incentives such as weekends away.
• 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service.
• Day off on your birthday.
• Cash plan for you (and your children, if any).
• Contractual sick pay.
• Private medical insurance after 5 years' service.
• Pension Plan and Life Insurance; contributions increase after 5- and 7-years' service.
• Holiday season bonus after 3 years' service.
• Profit share scheme.
• Cycle to work scheme after 6 months and successful completion of probationary period.
• Access to Employee Assistance Programme.
• Fab Friday: Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink.
• Company incentives, access to discount schemes.
• Discounted glasses/contact lenses prescription.

Notes: Contains standard employer information. INDHA reference number present in original text has been preserved only as part of metadata and is not necessary for the job description content.