Senior Application Analyst

Sussex Community; Brighton; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Sussex Community is seeking an experienced Digital Configuration Analyst to join the SystmOne Configuration team on a fixed-term contract for up to 12 months, at Band 6. The role supports NHS electronic patient records, resolves incidents via Fresh, and drives ongoing SystmOne configuration to meet Trust needs.

The post holder will collaborate with clinical staff, project teams, and service desk colleagues to define configuration requirements and test changes, delivering high-quality service.

Qualifications

• Educated to Degree level or equivalent qualification or professional experience.
• ICDL or equivalent.
• MS Office proficiency and related IT qualifications.
• SystmOne Core TTT or equivalent experience.
• ITIL foundation/practitioner or ISTQB certifications.

Responsibilities

• Support users of the Trust's electronic patient record systems and perform configuration tasks.
• Use the service desk to resolve incidents, fix data quality issues, and implement SystmOne changes.
• Collaborate with project staff and clinicians to define configuration requirements.
• Participate in SystmOne improvement projects and testing activities.
• Ensure user interfaces are improved with user-centred design principles.

Skills

Communication skills

Empathy

Time management

Problem solving

Attention to detail

Team collaboration

Education

Degree level or equivalent

ICDL or equivalent

ITIL foundation or practitioner

ISEB/ISTQB Testing Certifications

MS Office specialist/master

Tools

SystmOne Core TTT

Fresh service desk

MS Office

Visio

Internet Explorer

Job description

We are seeking an experienced and motivated individual to join the SystmOne Configuration team as a Digital Configuration Analyst. The role is a fixed term contract for up to 12 months and will be offered at Band 6.

The ideal candidates will have relevant experience building new configuration within SystmOne, supporting staff to use the system and troubleshooting and fixing issues. They will also have a strong level of empathy and excellent communication skills when supporting end users.

Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk websitebefore applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If you'll need to meet different salary requirements - GOV.UK

Main duties of the job

The post holder will support users of the Trust's key electronic patient record systems, undertake critical system management tasks, and carry out ongoing configuration to ensure systems continue to meet the needs of the Trust. They will work closely with the wider team to deliver an effective and high-quality service

The post holder will use a service desk system (currently Fresh), to resolve IT incidents, to provide ongoing support and advice, to resolve data quality issues, and to identify and make configuration changes to SystmOne. The post holder will also have the opportunity to work on, and support wider SystmOne improvement projects where required.

They will be an effective communicator and be required to work closely with project staff, clinical staff and other members of the team to define configuration requirements, manage SystmOne units, assist with testing, and improve the user interface using user centred design principles.

About us

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients' homes, and bases across Sussex
• Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief network
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values

Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence --guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Job responsibilities

Please see attached job description and person specification for further details regarding this role.

Person Specification

Qualifications

• Educated to Degree level or equivalent qualification or equivalent professional experience.
• ICDL or equivalent
• MS Office
• SystmOne Core TTT or equivalent professional experience
• Specialist IT Qualifications (e.g. ITIL foundation or practitioner, ISEB/ISTQB Testing Certifications), Microsoft Office specialist, Microsoft Office Master) or equivalent.

Experience

• Experience in configuring SystmOne.
• Experience of working in a customer service, help desk, call handling environment
• Experience of managing conflicting priorities
• Formal role in monitoring data quality including detection of potential problems, investigation, resolution and liaison with others to resolve.
• Experience in investigating bugs and testing fixes.
• Relevant experience in process and system analysis, interpretation, and development of a range of solutions based on this analysis.
• Relevant experience in researching and development into clinical systems user experience and user interfaces
• Relevant experience working in a healthcare setting; understanding the context of local change in relation to National change

Skills and Knowledge

• Ability to work both independently and interdependently as an effective team member.
• Excellent time-management skills with a proactive and flexible approach.
• Able to problem solve, anticipate future requirements and be proactive in responding to these.
• Excellent attention to detail and analytical skills; maintaining methodical and accurate record keeping and systems
• Proficient in MS Windows, Microsoft Office Word, Excel, Visio & Internet Explorer with advanced keyboard skills.
• Ability to clearly define the test scripts and linking them to the requirements
• Ability to clearly define the issues/defect raised along with evidence to support for issue resolutions
• Good understanding of the Data Protection Act.
• Able to communicate technical issues to a nontechnical audience.
• Ability to handling sensitive situations with a high level of discretion, tact and diplomacy
• Knowledge of recognised business change processes
• Knowledge of project management methodologies and working in a Project/Programme Environment
• Understanding of user issues and how they impact on use of supported systems.
• Use of service desk system to manage support calls.

Other Requirement

• Ability to travel to any SCFT sites for project support
• Demonstrate commitment to undertake further training and development as agreed with Line Manager
• To work outside normal office hours on occasion to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.