Digital Clinic Patient Support Operations Lead

Montu UK; Winnersh; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday increasing to 30

5% matched pension

Cycle-to-work scheme

Opportunities for development

Job summary

A digital health company is seeking a Patient Support Operations Manager to oversee clinic operations and manage the Patient Support Coordinator team in Winnersh, England. This role focuses on optimizing workflows, ensuring regulatory compliance, and providing exceptional patient care. The ideal candidate has experience in healthcare, strong leadership skills, and a flair for motivating teams in a dynamic environment. This position offers a competitive salary, ample holiday, and a supportive workplace for professional growth.

Qualifications

• Demonstrable experience in healthcare or patient support.
• Proven ability to lead and develop teams.
• High level of IT proficiency, including familiarity with electronic health records.

Responsibilities

• Supervise and support the Patient Support Coordinator team.
• Oversee recruitment and training of new staff.
• Monitor and address patient complaints effectively.
• Conduct quality audits to identify improvements.
• Collaborate with leadership on service improvement initiatives.

Skills

Analytical mindset

Team motivation

Experience in healthcare

Regulatory knowledge

Leadership ability

IT proficiency

Attention to detail

Communication skills

Job description

A digital health company is seeking a Patient Support Operations Manager to oversee clinic operations and manage the Patient Support Coordinator team in Winnersh, England. This role focuses on optimizing workflows, ensuring regulatory compliance, and providing exceptional patient care. The ideal candidate has experience in healthcare, strong leadership skills, and a flair for motivating teams in a dynamic environment. This position offers a competitive salary, ample holiday, and a supportive workplace for professional growth.