Digital Change & Communications Lead (Internal Products)

Boston Consulting Group (BCG); Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Boston Consulting Group is seeking a Change Management professional to support internal marketing, communications, and change initiatives. You will collaborate with agile teams to shape product roadmaps, assess impacts, and drive adoption of digital capabilities.

The role emphasizes stakeholder engagement and behavior-focused strategies across multiple workstreams. You will develop strategic communications, training materials, and measurement frameworks while partnering with designers, product

Qualifications

• Experience leading change management initiatives in agile environments.
• Ability to develop stakeholder engagement plans and risk mitigation.
• Strong written and verbal communication for internal audiences.

Responsibilities

• Execute change strategies for digital products to drive adoption.
• Collaborate with agile squads to shape roadmaps and change needs.
• Develop and deliver user-centered communication plans and content.
• Create training and enablement materials for adoption.
• Track KPIs and metrics for change management efforts.
• Identify upcoming changes and articulate behavioral requirements.
• Partner with cross-functional teams to facilitate change activities.
• Incorporate behavioral science insights into change strategies.

Skills

Change management

Stakeholder engagement

Communication skills

Agile experience

Behavioral science exposure

Fluent in English

Problem solving

Education

University degree

Change management certification

Job description

Boston Consulting Group is seeking a Change Management professional to support internal marketing, communications, and change initiatives. You will collaborate with agile teams to shape product roadmaps, assess impacts, and drive adoption of digital capabilities.

The role emphasizes stakeholder engagement and behavior-focused strategies across multiple workstreams. You will develop strategic communications, training materials, and measurement frameworks while partnering with designers, product