Digital Care Concierge & Triage Specialist

NHS Jobs; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

NHS Jobs in London seeks a proactive team member to support eConsults, reception duties, patient navigation, and administrative tasks. You will triage digital requests, book appointments, and guide patients to online services while assisting the clinical and admin teams to maintain smooth workflows.

The role emphasizes excellent communication, efficient handling of patient enquiries, and adaptability to peak demand periods within a NHS practice setting.

Responsibilities

• eConsult & Digital Workflow Management: Monitor and process incoming eConsults; triage and allocate requests; identify urgent/high-risk submissions and escalate; book patients into appropriate appointments; communicate outcomes via SMS/AccuRx/phone; ensure actioned within agreed timeframes.
• Reception & Telephony Support: Answer calls using cloud telephony; navigate patients to services; book/amend/cancel appointments in EMIS Web; support front desk and handle queries efficiently.
• Patient Navigation & Care Coordination: Guide patients through triage model; promote online services; signpost to services; support vulnerable patients with digital access.
• Administrative Duties: Process registrations and update patient records; handle basic prescription/admin queries; scan/process documents; support digital campaigns and data quality.
• Team Support & Flexibility: Collaborate with teams; cover during absences; assist onboarding and training.

Job description

NHS Jobs in London seeks a proactive team member to support eConsults, reception duties, patient navigation, and administrative tasks. You will triage digital requests, book appointments, and guide patients to online services while assisting the clinical and admin teams to maintain smooth workflows.

The role emphasizes excellent communication, efficient handling of patient enquiries, and adaptability to peak demand periods within a NHS practice setting.